{"id":134692,"date":"2026-10-19T14:17:35","date_gmt":"2026-10-19T14:17:35","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/mke1477975em_1792419455-desktop-support-specialist-milwaukee-wisconsin\/"},"modified":"2026-10-19T17:16:11","modified_gmt":"2026-10-19T17:16:11","slug":"mke1477975em_1792419455-desktop-support-specialist-milwaukee-wisconsin","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/mke1477975em_1792419455-desktop-support-specialist-milwaukee-wisconsin\/","title":{"rendered":"Desktop Support Specialist"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/MKE1477975EM_1792419455\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<\/p>\n<div>\n<h2>Summary<\/h2>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">This is a hands-on opportunity for an IT support professional who enjoys solving user issues while contributing to a large-scale technology refresh. You&#8217;ll support employees across desktop, laptop, application, access, and connectivity needs while helping prepare and deploy new devices. The role offers meaningful exposure to enterprise support technologies and Level II troubleshooting without requiring candidates to check every technical box.<\/div>\n<h2>About the Opportunity<\/h2>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">Join an enterprise technology team during a highly visible device modernization initiative supporting a broad user community. You&#8217;ll work alongside service desk and infrastructure professionals, gaining deeper experience with endpoint deployment, troubleshooting, and enterprise support processes.<\/div>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">This is an excellent opportunity to expand beyond traditional help desk responsibilities, take ownership of more complex issues, and build experience that can lead toward advanced desktop, endpoint, or infrastructure support roles. There may also be an opportunity for the assignment to extend beyond the initial project.<\/div>\n<h2>What You&#8217;ll Do<\/h2>\n<h3>Endpoint Deployment &amp; User Readiness<\/h3>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">Help ensure employees receive properly configured technology and can get productive quickly.<\/div>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Prepare, image, configure, and deploy laptops using <strong>SCCM \/ Microsoft Configuration Manager and Windows PE<\/strong><\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Assist employees with initial device setup and onboarding<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Install and configure hardware, software, peripherals, and mobile devices<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Support asset tracking and endpoint lifecycle activities<\/li>\n<\/ul>\n<h3>Technical Support &amp; Troubleshooting<\/h3>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">Provide responsive Level I and II assistance across common enterprise technology issues.<\/div>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Diagnose Windows, hardware, application, and connectivity problems<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Support <strong>Windows 10\/11, Microsoft 365, Active Directory, and Citrix<\/strong> environments<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Troubleshoot authentication, password, VPN, and network connectivity issues<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Provide assistance through phone, remote-support tools, and in-person support<\/li>\n<\/ul>\n<h3>Service Delivery &amp; Collaboration<\/h3>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">Create a positive user experience while keeping issues moving toward resolution.<\/div>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Manage incidents and service requests through <strong>ServiceNow<\/strong><\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Clearly document troubleshooting steps, findings, and resolutions<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Escalate complex issues and collaborate with service desk and infrastructure teams<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Contribute to knowledge articles and reusable support documentation<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Participate in deployment efforts and other technology initiatives as needs evolve<\/li>\n<\/ul>\n<h2>What You Bring<\/h2>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">You&#8217;ll thrive in this position if you have a strong troubleshooting foundation, enjoy helping end users, and are comfortable learning new technologies.<\/div>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">A competitive background will typically include:<\/div>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Around <strong>2+ years of help desk, service desk, desktop support, or comparable end-user IT support experience<\/strong><\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience diagnosing laptops, desktops, printers, applications, or similar endpoint technology<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Familiarity with Windows workstation environments and common Microsoft productivity tools<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Exposure to PC imaging, deployment, endpoint configuration, or device provisioning<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience working with ticketing systems and documenting technical resolutions<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Familiarity with user account and access support, such as Active Directory<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Strong communication and customer-service skills, particularly when translating technical issues for nontechnical users<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Ability to take ownership of problems and work through operating system, application, hardware, and connectivity issues<\/li>\n<\/ul>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\"><strong>You do not need experience with every technology listed to be considered.<\/strong> Candidates with solid desktop-support fundamentals, initiative, and the ability to learn quickly are encouraged to apply.<\/div>\n<h2>Nice to Have<\/h2>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">Additional experience in any of these areas can help you make an impact, but these are not prerequisites:<\/div>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\"><strong>SCCM \/ Microsoft Configuration Manager or Windows PE<\/strong><\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Citrix support or administration<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Okta or other identity and authentication platforms<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">VPN, wireless, wired, or endpoint networking troubleshooting<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Bomgar or comparable remote-support tools<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">SharePoint support<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">AWS Connect or another contact-center platform<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Knowledge-base or technical documentation development<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">IT asset and endpoint lifecycle management<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Level II or remote-workforce support experience<\/li>\n<\/ul>\n<h2>What Success Looks Like<\/h2>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">You&#8217;ll make an impact by getting devices into users&#8217; hands efficiently, resolving issues with minimal disruption, and leaving clear documentation that helps the broader support team. Success also means knowing when to dig deeper, when to escalate, and how to give users a consistently positive support experience.<\/div>\n<\/div>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/bWtldHQuNzU4ODQuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">MKE1477975EM_1792419455<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/MKE1477975EM_1792419455\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Milwaukee, Wisconsin","_application":"mkett.75884.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[188,187],"job-types":[2,16],"class_list":["post-134692","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temporary-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Desktop Support Specialist Milwaukee Wisconsin<\/title>\n<meta name=\"description\" content=\"Desktop Support Specialist Milwaukee Wisconsin - Apply with Beacon Hill Staffing Services for this Desktop Support Specialist job in Milwaukee, Wisconsin\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/mke1477975em_1792419455-desktop-support-specialist-milwaukee-wisconsin\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Desktop Support Specialist Milwaukee Wisconsin\" \/>\n<meta property=\"og:description\" content=\"Desktop Support Specialist Milwaukee Wisconsin - Apply with Beacon Hill Staffing Services for this Desktop Support Specialist job in Milwaukee, Wisconsin\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/mke1477975em_1792419455-desktop-support-specialist-milwaukee-wisconsin\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; 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