{"id":134747,"date":"2026-10-19T21:46:32","date_gmt":"2026-10-19T21:46:32","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/a1469318chi_1792446392-customer-service-representative-chicago-illinois\/"},"modified":"2026-10-20T00:12:28","modified_gmt":"2026-10-20T00:12:28","slug":"a1469318chi_1792446392-customer-service-representative-chicago-illinois","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/a1469318chi_1792446392-customer-service-representative-chicago-illinois\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/A1469318CHI_1792446392\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p>Are you looking for a fully remote opportunity where you can leverage your customer service experience and knowledge of health insurance benefits? Our client is seeking a Customer Service Representative to support their Medicare Supplement claims team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping healthcare providers resolve payment questions, and is comfortable managing a high volume of calls each day.<\/p>\n<p><strong>Responsibilities<\/strong><\/p>\n<ul>\n<li>Serve as the primary point of contact for healthcare providers regarding claim payments and reimbursement inquiries<\/li>\n<li>Handle a high volume of inbound calls, averaging 60-80 calls per day<\/li>\n<li>Research claim status, payment history, and reimbursement issues<\/li>\n<li>Review and explain Explanation of Benefits (EOB) information to providers<\/li>\n<li>Verify coverage and payment details related to Medicare Supplement plans<\/li>\n<li>Communicate professionally with providers to resolve concerns and answer questions<\/li>\n<li>Document inquiries and resolutions accurately within company systems<\/li>\n<li>Collaborate with internal teams to investigate and resolve claim discrepancies<\/li>\n<li>Respond promptly to Microsoft Teams messages and maintain effective communication in a remote work environment<\/li>\n<li>Meet established service, quality, and productivity expectations<\/li>\n<li>Maintain confidentiality of member and provider information<\/li>\n<\/ul>\n<p><strong>Requirements<\/strong><\/p>\n<ul>\n<li>Previous customer service experience in healthcare insurance or life insurance<\/li>\n<li>Working knowledge of health insurance benefits and claims processing<\/li>\n<li>Ability to read and interpret Explanation of Benefits (EOB) documents<\/li>\n<li>Strong verbal communication and problem-solving skills<\/li>\n<li>Comfortable handling a high volume of phone calls throughout the day<\/li>\n<li>Proficiency with Microsoft Office and Microsoft Teams<\/li>\n<li>Strong attention to detail and organizational skills<\/li>\n<li>Ability to work independently in a remote environment<\/li>\n<li>Reliable attendance and punctuality are essential<\/li>\n<li>High school diploma or equivalent required<\/li>\n<li>Medicare Supplement or healthcare insurance experience preferred<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/Y2hpYXQuMjM4MjguMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff;\">A1469318CHI_1792446392<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/A1469318CHI_1792446392\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Chicago, Illinois","_application":"chiat.23828.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[171,191],"job-types":[2,16],"class_list":["post-134747","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temporary-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Representative Chicago Illinois<\/title>\n<meta name=\"description\" content=\"Customer Service Representative Chicago Illinois - Apply with Beacon Hill Staffing Services for this Customer Service Representative job in Chicago, Illinois\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/a1469318chi_1792446392-customer-service-representative-chicago-illinois\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Representative Chicago Illinois\" \/>\n<meta property=\"og:description\" content=\"Customer Service Representative Chicago Illinois - Apply with Beacon Hill Staffing Services for this Customer Service Representative job in Chicago, Illinois\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/a1469318chi_1792446392-customer-service-representative-chicago-illinois\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; 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