{"id":135577,"date":"2026-11-02T16:13:00","date_gmt":"2026-11-02T16:13:00","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/hsmad11226_1793635979-it-help-desk-hybrid-23-25-hour-madison-wisconsin\/"},"modified":"2026-11-02T18:14:20","modified_gmt":"2026-11-02T18:14:20","slug":"hsmad11226_1793635979-it-help-desk-hybrid-23-25-hour-madison-wisconsin","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/hsmad11226_1793635979-it-help-desk-hybrid-23-25-hour-madison-wisconsin\/","title":{"rendered":"IT Help Desk&#8211;(Hybrid | $23-25\/hour)"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/hsmad11226_1793635979\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<\/p>\n<div>\n<h2>Help Desk Support II<\/h2>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\"><strong>Location:<\/strong> Madison, WI<br \/> <strong>Work Arrangement:<\/strong> Hybrid, minimum 50% onsite<br \/> <strong>Duration:<\/strong> Multi-year contract<br \/> <strong>Employment Type:<\/strong> Contract<br \/> <strong>Anticipated Start:<\/strong> End of November 2026<\/div>\n<h3>Position Overview<\/h3>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">We are seeking an experienced <strong>Help Desk Support II<\/strong> professional to provide both help desk and Tier 2 technical support. This position supports end users across Microsoft and mobile environments and requires strong troubleshooting, customer service, and communication skills.<\/div>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">The successful candidate will provide technical assistance through phone, email, ticketing systems, remote support, and walk-in interactions. The position also assists with PC and mobile device deployments, software installation, computer imaging, Microsoft 365 support, troubleshooting, and knowledge-base documentation.<\/div>\n<h3>Key Responsibilities<\/h3>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Serve as a first point of contact for users requiring technical assistance.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Provide support through phone, email, ticketing systems, remote troubleshooting, and walk-in interactions.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Document customer interactions and technical issues within the ticketing system.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Troubleshoot technical issues using diagnostic techniques and targeted questions.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Manage assigned support tickets and drive issues through resolution.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Determine appropriate solutions based on the user&#8217;s issue and available information.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Support <strong>Windows 11, Microsoft 365, PCs, and Apple mobile devices<\/strong>.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Assist with PC and mobile device deployments.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Install and troubleshoot software.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Image computers and perform post-image configuration.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Document incidents, technical problems, and resolutions.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Review existing knowledge-base articles and identify documentation gaps.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Create and update knowledge-base documentation to improve support consistency.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Provide limited technical guidance to other support personnel as needed.<\/li>\n<\/ul>\n<h3>Required Qualifications<\/h3>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\"><strong>3+ years of experience<\/strong> providing support in a help desk environment.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Hands-on experience supporting:\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\"><strong>Windows 11<\/strong><\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\"><strong>Microsoft 365<\/strong><\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\"><strong>Apple\/iOS\/iPadOS mobile devices<\/strong><\/li>\n<\/ul>\n<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Familiarity with <strong>endpoint security practices<\/strong>.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Strong technical troubleshooting and problem-solving skills.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Excellent customer service and communication skills.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Ability to work with minimal supervision.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Detail-oriented approach and ability to maintain confidentiality.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Ability to lift computers and related equipment weighing <strong>up to 40 pounds<\/strong>.<\/li>\n<\/ul>\n<h3>Preferred Qualifications<\/h3>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">Experience with one or more of the following is particularly helpful:<\/div>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\"><strong>Jira Service Management<\/strong><\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\"><strong>Microsoft Teams<\/strong><\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\"><strong>Microsoft Intune<\/strong><\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\"><strong>Microsoft Endpoint Configuration Manager (MECM\/SCCM)<\/strong><\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Scripting and automation<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Creating, reviewing, and maintaining technical knowledge-base articles<\/li>\n<\/ul>\n<h3>Location Requirements<\/h3>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">This position requires candidates to be <strong>current Wisconsin residents. Relocation is not permitted<\/strong>.<\/div>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">The position follows a hybrid schedule requiring <strong>at least 50% onsite work in downtown Madison<\/strong>, generally alternating one week onsite and one week remote.<\/div>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\"> <\/div>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">Additional onsite work may be required based on business needs, including during weeks otherwise scheduled for remote work. The first <strong>2-3 weeks of onboarding will be onsite<\/strong>.<\/div>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\"> <\/div>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">Candidates must be comfortable meeting these onsite requirements before being submitted.<\/div>\n<h3>Interview Process<\/h3>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">Microsoft Teams interview with <strong>video and audio enabled<\/strong>.<\/div>\n<\/div>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/bWFkdHQuMzc1NTYuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff\">hsmad11226_1793635979<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/hsmad11226_1793635979\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Madison, Wisconsin","_application":"madtt.37556.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[188,187],"job-types":[2,16],"class_list":["post-135577","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temporary-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IT Help Desk--(Hybrid | $23-25\/hour) Madison Wisconsin<\/title>\n<meta name=\"description\" content=\"IT Help Desk--(Hybrid | $23-25\/hour) Madison Wisconsin - Apply with Beacon Hill Staffing Services for this IT Help Desk--(Hybrid | $23-25\/hour) job in Madison, Wisconsin\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/hsmad11226_1793635979-it-help-desk-hybrid-23-25-hour-madison-wisconsin\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Help Desk--(Hybrid | $23-25\/hour) Madison Wisconsin\" \/>\n<meta property=\"og:description\" content=\"IT Help Desk--(Hybrid | $23-25\/hour) Madison Wisconsin - Apply with Beacon Hill Staffing Services for this IT Help Desk--(Hybrid | $23-25\/hour) job in Madison, Wisconsin\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/hsmad11226_1793635979-it-help-desk-hybrid-23-25-hour-madison-wisconsin\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; 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