{"id":135679,"date":"2026-11-03T15:06:46","date_gmt":"2026-11-03T15:06:46","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/1477175_1793718406-mid-level-pc-desktop-support-technician-cuyahoga-heights-ohio\/"},"modified":"2026-11-03T17:43:20","modified_gmt":"2026-11-03T17:43:20","slug":"1477175_1793718406-mid-level-pc-desktop-support-technician-cuyahoga-heights-ohio","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/1477175_1793718406-mid-level-pc-desktop-support-technician-cuyahoga-heights-ohio\/","title":{"rendered":"Mid-level PC\/desktop support technician"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1477175_1793718406\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p><strong><span style=\"font-size: 10pt\">**This is an onsite position**<\/span><\/strong><\/p>\n<p><span style=\"font-size: 10pt\">Our client in the Cleveland, Ohio area is looking for a mid-level PC\/desktop support technician with enterprise experience, including basic support of standard conference room AV equipment.  <\/span><\/p>\n<p><span style=\"font-size: 10pt\">This is a 6+ month contract position.<\/span><\/p>\n<p><span style=\"font-size: 10pt\">As a Client Support Technician, you will serve as a highly visible member of our Task Bar team, providing in-person technical support and concierge-level service to employees and contractors. This role operates within a walk-up &#8220;Genius Bar&#8221;-style environment, delivering a high-touch customer experience while resolving technology issues, assisting with device support, and helping users get the most from workplace technology. <strong>We need a good tech\/AV person that has setup MS Teams meeting\/conference room equipment.<\/strong><\/span><\/p>\n<p><span style=\"font-size: 10pt\"><strong>Required Skills:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 10pt\">2+ years of IT support, desktop support, technical support, hospitality technology support, retail technology support, or other customer-facing technical support experience.<\/span><\/li>\n<li><span style=\"font-size: 10pt\">Experience supporting Windows 10\/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and common end-user technologies.<\/span><\/li>\n<li><span style=\"font-size: 10pt\">Experience troubleshooting software and hardware issues<\/span><\/li>\n<li><span style=\"font-size: 10pt\">Familiarity with ticketing systems (ServiceNow preferred) and documenting incidents, requests, and resolutions and basic Active Directory tasks (password unlocks, group membership checks).<\/span><\/li>\n<li><span style=\"font-size: 10pt\">Comfortable supporting both walk-up users and scheduled support appointments.<\/span><\/li>\n<li><span style=\"font-size: 10pt\">Experience with imaging, deployments, hardware refreshes, and inventory management.<\/span><\/li>\n<li><span style=\"font-size: 10pt\">Strong customer service, communication, and problem-solving skills.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 10pt\"><strong>Responsibilities include:<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 10pt\">Delivering front-line, in-person support for Windows devices, Microsoft 365 applications, mobile devices, peripherals, and common workplace technologies.<\/span><\/li>\n<li><span style=\"font-size: 10pt\">Providing white-glove customer service and maintaining a positive end-user experience during all interactions.<\/span><\/li>\n<li><span style=\"font-size: 10pt\">Performing incident triage, troubleshooting, issue resolution, and escalation through ServiceNow and established support processes.<\/span><\/li>\n<li><span style=\"font-size: 10pt\">Supporting device imaging, deployments, refresh initiatives, hardware distribution, inventory management, and related logistics activities.<\/span><\/li>\n<li><span style=\"font-size: 10pt\">Assisting with conference room and collaboration technology support when needed.<\/span><\/li>\n<li><span style=\"font-size: 10pt\">Creating accurate ticket documentation and maintaining knowledge base content.<\/span><\/li>\n<li><span style=\"font-size: 10pt\">Participating in cross-training initiatives to support broader IT operations, technology adoption, and workplace support functions.<\/span><\/li>\n<li><span style=\"font-size: 10pt\">Working closely with internal IT teams and external support groups to ensure timely issue resolution and a seamless customer experience.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 10pt\"><strong>If qualified and interested, please submit your resume for consideration.<\/strong><\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/Y2xldHQuMjQxMzcuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff\">1477175_1793718406<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1477175_1793718406\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Cuyahoga Heights, Ohio","_application":"clett.24137.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[230,188,537,187],"job-types":[2,16],"class_list":["post-135679","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temporary-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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