{"id":143955,"date":"2026-11-06T16:09:16","date_gmt":"2026-11-06T16:09:16","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/mbmad110626-sec_1793981355-cyber-services-operations-coordinator-madison-wisconsin\/"},"modified":"2026-11-09T04:42:52","modified_gmt":"2026-11-09T04:42:52","slug":"mbmad110626-sec_1793981355-cyber-services-operations-coordinator-madison-wisconsin","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/mbmad110626-sec_1793981355-cyber-services-operations-coordinator-madison-wisconsin\/","title":{"rendered":"Cyber Services Operations Coordinator"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/MBMad110626.Sec_1793981355\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<\/p>\n<div>\n<h2>Cyber Services Operations Coordinator<\/h2>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\"><strong>Location:<\/strong> Madison East, Wisconsin<br \/> <strong>Type:<\/strong> Contract<br \/> <strong>Duration:<\/strong> 6 months, with potential for extension<br \/> <strong>Travel:<\/strong> Infrequent<\/div>\n<h3>Project Overview<\/h3>\n<div class=\"paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\">We are seeking an Operations Coordinator to provide administrative and operational support to a global Cyber Services team. This person will help coordinate customer engagement, client onboarding, scheduling, service requests, reporting, and day-to-day operational activities.<\/div>\n<h3>Responsibilities<\/h3>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Manage and triage a shared customer-facing mailbox, including routing requests, tracking follow-up actions, and maintaining accurate records.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Coordinate client onboarding, appointments, and service requests using Microsoft Bookings and related systems.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Maintain client, broker, and service information in Salesforce, SharePoint, mailing lists, and other approved systems.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Support webinars, educational sessions, client events, and other service activities.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Coordinate schedules, meetings, communications, and follow-up activities across global time zones.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Track operational activity such as request volumes, response times, onboarding activity, outstanding actions, and recurring issues.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Maintain process documentation, response templates, operational guidance, and shared team resources.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Work closely with internal teams and stakeholders to ensure requests are routed appropriately and completed on time.<\/li>\n<\/ul>\n<h3>Requirements<\/h3>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Previous experience as an Operations Coordinator, Executive Assistant, Administrative Analyst, Client Services Coordinator, or similar role.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience working with Salesforce.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Proficiency with Microsoft Outlook and SharePoint.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience managing or supporting a shared customer-facing mailbox, service queue, or similar request-management process.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience coordinating client appointments, onboarding, or customer service requests.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Strong organizational skills and attention to detail.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Strong written communication and customer-service skills.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Ability to coordinate competing priorities and work effectively with stakeholders across multiple time zones.<\/li>\n<\/ul>\n<h3>Preferred Experience<\/h3>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Insurance industry experience.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">External client onboarding experience.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience with Microsoft Bookings.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience coordinating webinars, client events, or service programs.<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Experience supporting globally distributed teams.<\/li>\n<\/ul>\n<h3>Top Skills<\/h3>\n<ol>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Operations and administrative coordination<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Salesforce<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Client onboarding and scheduling<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Shared-mailbox\/request management<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Stakeholder communication and follow-through<\/li>\n<\/ol>\n<h3>Tools &amp; Technologies<\/h3>\n<ul>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Salesforce<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Microsoft Outlook<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Microsoft SharePoint<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Microsoft Bookings<\/li>\n<li class=\"___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\">Microsoft 365<\/li>\n<\/ul>\n<\/div>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/bWFkdHQuMDgxMzguMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff\">MBMad110626.Sec_1793981355<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/MBMad110626.Sec_1793981355\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Madison, Wisconsin","_application":"madtt.08138.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[218,537,187],"job-types":[2,16],"class_list":["post-143955","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temporary-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cyber Services Operations Coordinator Madison Wisconsin<\/title>\n<meta name=\"description\" content=\"Cyber Services Operations Coordinator Madison Wisconsin - Apply with Beacon Hill Staffing Services for this Cyber Services Operations Coordinator job in Madison, Wisconsin\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/mbmad110626-sec_1793981355-cyber-services-operations-coordinator-madison-wisconsin\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cyber Services Operations Coordinator Madison Wisconsin\" \/>\n<meta property=\"og:description\" content=\"Cyber Services Operations Coordinator Madison Wisconsin - Apply with Beacon Hill Staffing Services for this Cyber Services Operations Coordinator job in Madison, Wisconsin\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/mbmad110626-sec_1793981355-cyber-services-operations-coordinator-madison-wisconsin\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; 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