{"id":145422,"date":"2026-11-09T20:15:38","date_gmt":"2026-11-09T20:15:38","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/ns-ipmd-ns_1794255337-it-infrastructure-project-manager-it-operations-noc-itil-orlando-florida\/"},"modified":"2026-11-10T03:18:30","modified_gmt":"2026-11-10T03:18:30","slug":"ns-ipmd-ns_1794255337-it-infrastructure-project-manager-it-operations-noc-itil-orlando-florida","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/ns-ipmd-ns_1794255337-it-infrastructure-project-manager-it-operations-noc-itil-orlando-florida\/","title":{"rendered":"IT Infrastructure Project Manager &#8211; IT Operations (NOC) \/ ITIL"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/NS-IPMD-NS_1794255337\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p><strong>IT Infrastructure Project Manager &#8211; IT Operations (NOC) \/ ITIL<\/strong><\/p>\n<p><strong>Looking for Project Managers with strong IT Operations, ITIL, NOC, Command Center<\/strong>, and Incident Management backgrounds. Traditional Infrastructure Project Managers whose experience is limited to network installations, cloud migrations, or data center builds may not be the strongest fit.<\/p>\n<p>The emphasis is <strong>on IT service operations and operational transitions<\/strong>, rather than hands-on infrastructure engineering.<\/p>\n<p><strong>Must-Have Qualifications<\/strong><\/p>\n<ul>\n<li>5-7 years of Technical Project Management experience, preferably within IT Infrastructure, Technology Operations, NOC, Command Center, or Service Desk environments.<\/li>\n<li>Strong knowledge of <strong>ITIL processes<\/strong>, particularly Incident, Problem, and Change Management.<\/li>\n<li>Proven experience managing IT operations projects, service transitions, and multiple concurrent initiatives.<\/li>\n<li>Hands-on experience with <strong>ServiceNow, Jira, Jira Service Management<\/strong>, or comparable ITSM platforms.<\/li>\n<li>Experience coordinating major incident response activities, escalations, operational handoffs, and Post-Incident Reviews (PIRs).<\/li>\n<li>Strong understanding of IT service delivery, operational governance, and service reliability.<\/li>\n<li>Excellent stakeholder management, executive-level communication, reporting, and presentation skills.<\/li>\n<li>Experience with Agile and Waterfall project management methodologies.<\/li>\n<li>Ability to work independently, manage competing priorities, and coordinate cross-functional technical teams and vendors.<\/li>\n<li>Bachelor&#8217;s degree or equivalent professional experience.<\/li>\n<\/ul>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<ul>\n<li>Lead IT operations transition initiatives, including project planning, requirements gathering, scope definition, resource coordination, and execution.<\/li>\n<li>Manage multiple infrastructure and IT operations projects, ensuring timely delivery and alignment with business objectives.<\/li>\n<li>Oversee ITIL-based initiatives to improve Incident, Problem, and Change Management processes.<\/li>\n<li>Coordinate with NOC, Service Desk, Incident Management, and infrastructure teams to maintain operational continuity.<\/li>\n<li>Support major incident management activities, escalation processes, root cause analysis, and Post-Incident Reviews.<\/li>\n<li>Track project milestones, deliverables, dependencies, risks, and action items.<\/li>\n<li>Prepare and present executive-level project status reports, operational updates, and risk assessments.<\/li>\n<li>Identify process inefficiencies, recommend improvements, and coordinate remediation efforts.<\/li>\n<li>Maintain project documentation and ensure smooth operational handoffs.<\/li>\n<\/ul>\n<p><strong>Preferred Qualifications<\/strong><\/p>\n<ul>\n<li>Experience with international or multi-region IT operations transitions.<\/li>\n<li>Background in enterprise Technology Operations or Incident Management.<\/li>\n<li>Experience with Power BI or similar reporting and dashboard tools.<\/li>\n<li>PMP, ITIL Foundation, or Certified Scrum Master (CSM) certification.<\/li>\n<\/ul>\n<p>Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/bnJkd2VzdC40MTI0My4xMjU4NEBiZWFjb25oaWxsLmFwbGl0cmFrLmNvbQ.gif\"><\/p>\n<p><span style=\"color: #ffffff\">NS-IPMD-NS_1794255337<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/NS-IPMD-NS_1794255337\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Orlando, Florida","_application":"nrdwest.41243.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[218,187],"job-types":[2,16],"class_list":["post-145422","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temporary-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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