{"id":145621,"date":"2026-11-10T14:47:12","date_gmt":"2026-11-10T14:47:12","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/"},"modified":"2026-11-10T16:18:20","modified_gmt":"2026-11-10T16:18:20","slug":"1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/","title":{"rendered":"Customer Support Specialist (Onsite)"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1481203_1794322032\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p><strong>Customer Support Specialist<\/strong><br \/> <strong>Location:<\/strong> Nashville, TN<br \/> <strong>Work Arrangement:<\/strong> Full-Time, Onsite<br \/> <strong>Schedule:<\/strong> Monday-Friday, 7:30 AM-4:30 PM<br \/> <strong>Employment Type:<\/strong> Contract-to-Hire<br \/> <strong>Compensation:<\/strong> $25-$26\/hour<\/p>\n<p><strong>About the Opportunity<\/strong><\/p>\n<p>Beacon Hill&#8217;s client is seeking a Customer Support Specialist to join their team in Nashville, TN. This role is ideal for a highly organized, customer-focused professional who enjoys managing orders, solving problems, and working across multiple departments to ensure customers receive timely and accurate support.<\/p>\n<p>The Customer Support Specialist will partner closely with Account Managers, Operations, Supply Chain, Credit, and other internal teams while serving as a dependable point of contact for assigned customers. The position requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.<\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<ul>\n<li>Partner with Account Managers to provide responsive and reliable support to assigned customers throughout the sales process and during ongoing account management.<\/li>\n<li>Serve as a liaison between field-based Account Managers and internal operations teams, coordinating resources and helping resolve customer needs through an organized, process-driven approach.<\/li>\n<li>Participate in customer calls alongside Account Managers, assisting with information gathering, operational questions, pricing requests, and other sales-related needs.<\/li>\n<li>Provide assistance to transactional customer accounts that are not assigned to a dedicated Customer Support Specialist as needed.<\/li>\n<li>Coordinate the full order lifecycle, including processing orders and keeping customers informed throughout the fulfillment process.<\/li>\n<li>Receive purchase orders, enter and maintain inbound sales orders, create order acknowledgments, communicate product availability, confirm delivery dates, and update the ERP system as necessary.<\/li>\n<li>Maintain accurate, organized electronic documentation for customer accounts.<\/li>\n<li>Collaborate with internal departments and the sales team to ensure customer expectations are understood and successfully met.<\/li>\n<li>Work with Supply Chain and other departments to coordinate materials needed for customer orders and requests, including processing warehouse transfers and requisitions through the appropriate channels.<\/li>\n<li>Generate and review reports to monitor orders, verify accuracy, and manage the order-to-fulfillment process.<\/li>\n<li>Monitor short-stock items and backorders, partnering with internal teams to fulfill orders as quickly as possible while keeping customers informed of backordered products and expected availability.<\/li>\n<li>Respond to customer requests for SDS, COA, and basic technical product information.<\/li>\n<li>Process Return Merchandise Authorizations (RMAs), coordinate with Operations to ensure returned materials are properly received and entered into the ERP system, and communicate return details to customers throughout the process.<\/li>\n<li>Respond promptly, professionally, and positively to customer inquiries received by phone and email.<\/li>\n<li>Manage customer concerns and complaints by documenting issues, communicating resolutions, and assisting with appropriate corrective and preventative actions.<\/li>\n<li>Troubleshoot customer and order-related issues and escalate concerns to cross-functional partners and management when necessary.<\/li>\n<li>Support the Credit department by researching and resolving customer short payments in partnership with Account Managers when needed.<\/li>\n<li>Communicate stock outages and customer inventory requirements to the Supply Chain team.<\/li>\n<li>Build productive working relationships and collaborate effectively with employees across the organization.<\/li>\n<li>Demonstrate a customer-first mindset by building trust, communicating effectively, collaborating with others, solving problems creatively, driving execution, and operating with integrity.<\/li>\n<li>Develop a thorough understanding of the industry, products, pricing structures, and proposal\/quoting processes.<\/li>\n<li>Maintain professional relationships with both internal and external partners that align with company values.<\/li>\n<li>Follow company policies, handbook guidelines, and applicable workplace safety procedures.<\/li>\n<li>Perform additional responsibilities as assigned.<\/li>\n<\/ul>\n<p><strong>Qualifications<\/strong><\/p>\n<ul>\n<li>High School Diploma or GED required.<\/li>\n<li>Minimum of 2 years of experience in an office-based customer service environment.<\/li>\n<li>Experience supporting technical or complex product lines required; distribution industry experience is preferred.<\/li>\n<li>Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.<\/li>\n<li>Excellent written and verbal communication skills.<\/li>\n<li>Strong attention to detail with effective organizational and prioritization skills.<\/li>\n<li>Ability to work successfully in a fast-paced environment while managing multiple projects or priorities simultaneously.<\/li>\n<li>Ability to communicate and collaborate effectively with employees at all levels of the organization.<\/li>\n<li>Ability to complete assignments within deadlines established by management.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/YWRtaW5taW4uNTA5NTcuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff\">1481203_1794322032<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1481203_1794322032\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Nashville, Tennessee","_application":"adminmin.50957.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[171,219,191,174],"job-types":[2,293],"class_list":["post-145621","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temp-to-hire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Support Specialist (Onsite) Nashville Tennessee<\/title>\n<meta name=\"description\" content=\"Customer Support Specialist (Onsite) Nashville Tennessee - Apply with Beacon Hill Staffing Services for this Customer Support Specialist (Onsite) job in Nashville, Tennessee\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support Specialist (Onsite) Nashville Tennessee\" \/>\n<meta property=\"og:description\" content=\"Customer Support Specialist (Onsite) Nashville Tennessee - Apply with Beacon Hill Staffing Services for this Customer Support Specialist (Onsite) job in Nashville, Tennessee\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; Permanent Placement | Executive Search | Beacon Hill\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-10T16:18:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png\" \/>\n\t<meta property=\"og:image:width\" content=\"180\" \/>\n\t<meta property=\"og:image:height\" content=\"180\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Customer Support Specialist (Onsite) Nashville Tennessee\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Support Specialist (Onsite) Nashville Tennessee","description":"Customer Support Specialist (Onsite) Nashville Tennessee - Apply with Beacon Hill Staffing Services for this Customer Support Specialist (Onsite) job in Nashville, Tennessee","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/","og_locale":"en_US","og_type":"article","og_title":"Customer Support Specialist (Onsite) Nashville Tennessee","og_description":"Customer Support Specialist (Onsite) Nashville Tennessee - Apply with Beacon Hill Staffing Services for this Customer Support Specialist (Onsite) job in Nashville, Tennessee","og_url":"https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/","og_site_name":"Nationwide Staffing Agency | Temp &amp; Permanent Placement | Executive Search | Beacon Hill","article_modified_time":"2026-11-10T16:18:20+00:00","og_image":[{"width":180,"height":180,"url":"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_title":"Customer Support Specialist (Onsite) Nashville Tennessee","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/","url":"https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/","name":"Customer Support Specialist (Onsite) Nashville Tennessee","isPartOf":{"@id":"https:\/\/bhsg.com\/jobs\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/#primaryimage"},"image":{"@id":"https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/#primaryimage"},"thumbnailUrl":"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","datePublished":"2026-11-10T14:47:12+00:00","dateModified":"2026-11-10T16:18:20+00:00","description":"Customer Support Specialist (Onsite) Nashville Tennessee - Apply with Beacon Hill Staffing Services for this Customer Support Specialist (Onsite) job in Nashville, Tennessee","breadcrumb":{"@id":"https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/#primaryimage","url":"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","contentUrl":"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","width":180,"height":180},{"@type":"BreadcrumbList","@id":"https:\/\/bhsg.com\/jobs\/job\/1481203_1794322032-customer-support-specialist-onsite-nashville-tennessee\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bhsg.com\/jobs\/"},{"@type":"ListItem","position":2,"name":"Customer Support Specialist (Onsite)"}]},{"@type":"WebSite","@id":"https:\/\/bhsg.com\/jobs\/#website","url":"https:\/\/bhsg.com\/jobs\/","name":"Nationwide Staffing Agency | Temp &amp; Permanent Placement | Executive Search | Beacon Hill","description":"Beacon Hill","publisher":{"@id":"https:\/\/bhsg.com\/jobs\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bhsg.com\/jobs\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bhsg.com\/jobs\/#organization","name":"Beacon Hill Staffing","url":"https:\/\/bhsg.com\/jobs\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bhsg.com\/jobs\/#\/schema\/logo\/image\/","url":"https:\/\/jobs.beaconhillstaffing.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","contentUrl":"https:\/\/jobs.beaconhillstaffing.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","width":180,"height":180,"caption":"Beacon Hill Staffing"},"image":{"@id":"https:\/\/bhsg.com\/jobs\/#\/schema\/logo\/image\/"}}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/job-listings\/145621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/types\/job_listing"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/media\/3770"}],"wp:attachment":[{"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/media?parent=145621"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/job-categories?post=145621"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/job-types?post=145621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}