{"id":145652,"date":"2026-11-10T16:25:56","date_gmt":"2026-11-10T16:25:56","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/"},"modified":"2026-11-10T17:21:56","modified_gmt":"2026-11-10T17:21:56","slug":"t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/","title":{"rendered":"Business Process Analyst &#8211; CRM"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/T1480869-PHI_1794327956\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p style=\"font-weight: 400\">Location: Hybrid Wayne, PA (4 days\/week on site required)<\/p>\n<p style=\"font-weight: 400\">Duration: 6+ month contract<\/p>\n<p style=\"font-weight: 400\">Our client is in the early stages of implementing a new CRM platform, beginning with the Sales organization. The initiative will focus on defining and improving the sales process from lead through opportunity and customer management.<\/p>\n<p style=\"font-weight: 400\">They are looking for a Senior Business Process Analyst who can help lead discovery, facilitate conversations with business and IT stakeholders, define future-state processes, and translate those processes into clear requirements.<\/p>\n<p style=\"font-weight: 400\"><strong>What You&#8217;ll Do<\/strong><\/p>\n<ul style=\"font-weight: 400\">\n<li>Help define and document future-state Sales processes, including lead management, opportunity tracking, and customer management.<\/li>\n<li>Lead and facilitate requirements and process-discovery workshops with Sales, business, and IT stakeholders.<\/li>\n<li>Gather, document, and manage business requirements, user stories, acceptance criteria, and related project documentation in Azure DevOps.<\/li>\n<li>Create current-state and future-state process flows and diagrams using Visio.<\/li>\n<li>Challenge existing processes and requirements when appropriate and help stakeholders determine whether standard CRM functionality can meet the business need.<\/li>\n<li>Partner with business and technical teams to translate business requirements into practical CRM solutions.<\/li>\n<li>Support a configuration-first \/ out-of-the-box approach, minimizing unnecessary customization.<\/li>\n<li>Work across Sales, Sales Operations, PMO, technology teams, architects, developers, integration teams, data teams, and other project stakeholders.<\/li>\n<li>Support multiple priorities and workstreams throughout the implementation.<\/li>\n<\/ul>\n<p style=\"font-weight: 400\"><strong>Required<\/strong><\/p>\n<ul style=\"font-weight: 400\">\n<li>Senior-level Business Analyst \/ Business Process Analyst experience.<\/li>\n<li>Previous CRM implementation experience as a Business Analyst.<\/li>\n<li>Strong experience gathering and documenting business and functional requirements.<\/li>\n<li>Demonstrated ability to lead and facilitate requirements\/process workshops with business and IT stakeholders.<\/li>\n<li>Strong communication skills and the confidence to challenge assumptions and push back on unnecessary complexity.<\/li>\n<li>Strong hands-on Azure DevOps experience for requirements, user stories, acceptance criteria, backlog, and\/or project management.<\/li>\n<li>Strong Visio experience creating process flows and current-state\/future-state process maps.<\/li>\n<li>Experience working in Agile, Waterfall, or hybrid project environments.<\/li>\n<li>Experience working independently with guidance from a Program Manager or project lead.<\/li>\n<li>Strong organizational skills with the ability to manage multiple priorities.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/cGhpdHQuMTk4NDIuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff\">T1480869-PHI_1794327956<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/T1480869-PHI_1794327956\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Wayne, Pennsylvania","_application":"phitt.19842.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[225,187],"job-types":[2,16],"class_list":["post-145652","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temporary-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Business Process Analyst - CRM Wayne Pennsylvania<\/title>\n<meta name=\"description\" content=\"Business Process Analyst - CRM Wayne Pennsylvania - Apply with Beacon Hill Staffing Services for this Business Process Analyst - CRM job in Wayne, Pennsylvania\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Business Process Analyst - CRM Wayne Pennsylvania\" \/>\n<meta property=\"og:description\" content=\"Business Process Analyst - CRM Wayne Pennsylvania - Apply with Beacon Hill Staffing Services for this Business Process Analyst - CRM job in Wayne, Pennsylvania\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; Permanent Placement | Executive Search | Beacon Hill\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-10T17:21:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png\" \/>\n\t<meta property=\"og:image:width\" content=\"180\" \/>\n\t<meta property=\"og:image:height\" content=\"180\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Business Process Analyst - CRM Wayne Pennsylvania\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Business Process Analyst - CRM Wayne Pennsylvania","description":"Business Process Analyst - CRM Wayne Pennsylvania - Apply with Beacon Hill Staffing Services for this Business Process Analyst - CRM job in Wayne, Pennsylvania","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/","og_locale":"en_US","og_type":"article","og_title":"Business Process Analyst - CRM Wayne Pennsylvania","og_description":"Business Process Analyst - CRM Wayne Pennsylvania - Apply with Beacon Hill Staffing Services for this Business Process Analyst - CRM job in Wayne, Pennsylvania","og_url":"https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/","og_site_name":"Nationwide Staffing Agency | Temp &amp; Permanent Placement | Executive Search | Beacon Hill","article_modified_time":"2026-11-10T17:21:56+00:00","og_image":[{"width":180,"height":180,"url":"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_title":"Business Process Analyst - CRM Wayne Pennsylvania","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/","url":"https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/","name":"Business Process Analyst - CRM Wayne Pennsylvania","isPartOf":{"@id":"https:\/\/bhsg.com\/jobs\/#website"},"primaryImageOfPage":{"@id":"https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/#primaryimage"},"image":{"@id":"https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/#primaryimage"},"thumbnailUrl":"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","datePublished":"2026-11-10T16:25:56+00:00","dateModified":"2026-11-10T17:21:56+00:00","description":"Business Process Analyst - CRM Wayne Pennsylvania - Apply with Beacon Hill Staffing Services for this Business Process Analyst - CRM job in Wayne, Pennsylvania","breadcrumb":{"@id":"https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/#primaryimage","url":"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","contentUrl":"https:\/\/bhsg.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","width":180,"height":180},{"@type":"BreadcrumbList","@id":"https:\/\/bhsg.com\/jobs\/job\/t1480869-phi_1794327956-business-process-analyst-crm-wayne-pennsylvania\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bhsg.com\/jobs\/"},{"@type":"ListItem","position":2,"name":"Business Process Analyst &#8211; CRM"}]},{"@type":"WebSite","@id":"https:\/\/bhsg.com\/jobs\/#website","url":"https:\/\/bhsg.com\/jobs\/","name":"Nationwide Staffing Agency | Temp &amp; Permanent Placement | Executive Search | Beacon Hill","description":"Beacon Hill","publisher":{"@id":"https:\/\/bhsg.com\/jobs\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bhsg.com\/jobs\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bhsg.com\/jobs\/#organization","name":"Beacon Hill Staffing","url":"https:\/\/bhsg.com\/jobs\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bhsg.com\/jobs\/#\/schema\/logo\/image\/","url":"https:\/\/jobs.beaconhillstaffing.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","contentUrl":"https:\/\/jobs.beaconhillstaffing.com\/jobs\/wp-content\/uploads\/2021\/12\/favicon.png","width":180,"height":180,"caption":"Beacon Hill Staffing"},"image":{"@id":"https:\/\/bhsg.com\/jobs\/#\/schema\/logo\/image\/"}}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/job-listings\/145652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/types\/job_listing"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/media\/3770"}],"wp:attachment":[{"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/media?parent=145652"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/job-categories?post=145652"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/bhsg.com\/jobs\/wp-json\/wp\/v2\/job-types?post=145652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}