{"id":145663,"date":"2026-11-10T18:15:54","date_gmt":"2026-11-10T18:15:54","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/1475418nrd_1794334554-service-management-consultant-alpharetta-georgia\/"},"modified":"2026-11-10T19:53:22","modified_gmt":"2026-11-10T19:53:22","slug":"1475418nrd_1794334554-service-management-consultant-alpharetta-georgia","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/1475418nrd_1794334554-service-management-consultant-alpharetta-georgia\/","title":{"rendered":"Service Management Consultant"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1475418NRD_1794334554\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<p>The Service Management Centre (SMC) is evolving from a monitoring-focused operation into a modern command centre. We are seeking motivated, forward-thinking professionals to keep services stable, lead major incident response, conduct root cause analysis, and improve the reliability and resilience of business-critical services. The ideal candidate is passionate about operational excellence and continuous improvement, and will help shape the future of the SMC rather than simply work within the existing model.<\/p>\n<p><strong> <\/strong><\/p>\n<p><strong>What You&#8217;ll Do<\/strong><\/p>\n<ul>\n<li>Act as the central coordination point during production incidents and major incidents, driving restoration through to resolution.<\/li>\n<li>Assess business impact, escalate critical issues, and lead incident communications to technical and business stakeholders.<\/li>\n<li>Facilitate bridge calls and influence technical teams to drive outcomes in high-pressure situations.<\/li>\n<li>Monitor the health and performance of business-critical services across hybrid cloud and on-premises environments, analysing events and alerts and coordinating proactive actions to prevent incidents.<\/li>\n<li>Support ITIL-aligned Incident, Event, Change, Problem, and Major Incident Management processes, maintaining accurate records in ServiceNow.<\/li>\n<li>Lead Root Cause Analysis (RCA) and post-incident reviews, coordinating corrective and preventative actions and driving accountability for long-term fixes.<\/li>\n<li>Identify recurring trends, risks, and opportunities for continual service improvement.<\/li>\n<li>Champion process improvements and automation that reduce manual effort, help define the future operating model of the SMC, and share knowledge to build a culture of learning and innovation.<\/li>\n<\/ul>\n<p><strong>Requirements:<\/strong><\/p>\n<ul>\n<li>Bachelor&#8217;s degree in Computer Science or a related field, or equivalent experience.<\/li>\n<li>2-4+ years of relevant experience in operational support of critical services.<\/li>\n<li>Experience with ServiceNow or similar ITSM platforms and ITIL-based service management practices.<\/li>\n<li>Experience in Major Incident Management, Problem Management, and Root Cause Analysis (RCA), including facilitating post-incident reviews and driving corrective actions.<\/li>\n<li>Experience with Event Management and monitoring tools.<\/li>\n<li>Working knowledge of cloud platforms and hybrid environments, Windows and Linux systems, and networking fundamentals.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/d2FsdHQuOTIzMDEuMTI1ODRAYmVhY29uaGlsbC5hcGxpdHJhay5jb20.gif\"><\/p>\n<p><span style=\"color: #ffffff\">1475418NRD_1794334554<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/1475418NRD_1794334554\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Alpharetta, Georgia","_application":"waltt.92301.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[314,345],"job-types":[2,293],"class_list":["post-145663","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temp-to-hire"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service Management Consultant Alpharetta Georgia<\/title>\n<meta name=\"description\" content=\"Service Management Consultant Alpharetta Georgia - Apply with Beacon Hill Staffing Services for this Service Management Consultant job in Alpharetta, Georgia\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bhsg.com\/jobs\/job\/1475418nrd_1794334554-service-management-consultant-alpharetta-georgia\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Management Consultant Alpharetta Georgia\" \/>\n<meta property=\"og:description\" content=\"Service Management Consultant Alpharetta Georgia - Apply with Beacon Hill Staffing Services for this Service Management Consultant job in Alpharetta, Georgia\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bhsg.com\/jobs\/job\/1475418nrd_1794334554-service-management-consultant-alpharetta-georgia\/\" \/>\n<meta property=\"og:site_name\" content=\"Nationwide Staffing Agency | Temp &amp; 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