{"id":151131,"date":"2026-11-13T20:04:50","date_gmt":"2026-11-13T20:04:50","guid":{"rendered":"https:\/\/bhsg.com\/jobs\/job\/ns-ivrsac-ns_1794600290-remote-ivr-technical-business-analyst-conversational-ai-phoenix-arizona\/"},"modified":"2026-11-13T20:19:34","modified_gmt":"2026-11-13T20:19:34","slug":"ns-ivrsac-ns_1794600290-remote-ivr-technical-business-analyst-conversational-ai-phoenix-arizona","status":"publish","type":"job_listing","link":"https:\/\/bhsg.com\/jobs\/job\/ns-ivrsac-ns_1794600290-remote-ivr-technical-business-analyst-conversational-ai-phoenix-arizona\/","title":{"rendered":"Remote-IVR Technical Business Analyst \/ Conversational AI"},"content":{"rendered":"<h4><strong><a id=\"myCustomID\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/NS-IVRSAC-NS_1794600290\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n<\/p>\n<p><strong>IVR Technical Business Analyst \/ Conversational AI<\/strong><\/p>\n<p><strong>Location:<\/strong> 100% Remote (MST)<br \/> <strong>Duration:<\/strong> 12-Month Contract (Potential Extensions\/Conversion) <\/p>\n<p><strong>Note:<\/strong> This is a technically focused IVR Business Analyst position, not a traditional Business Analyst role. Looking for candidates with hands-on IVR call-flow analysis, NLP\/conversational AI, telephony routing, API troubleshooting, and Splunk experience. Candidates with only general contact center or business analysis experience may not be technical enough.<\/p>\n<p> <strong>Must-Have Qualifications<\/strong><\/p>\n<ul>\n<li>Strong experience with <strong>end-to-end IVR architecture<\/strong>, call flows, caller authentication, routing logic, agent handoffs, and self-service functionality.<\/li>\n<li>Hands-on knowledge of <strong>Conversational AI, Natural Language Processing (NLP), and conversational design<\/strong>, including intents, utterances, recognition behavior, and customer journeys.<\/li>\n<li>Solid understanding of <strong>telephony systems, call routing tables, business rules, customer variables, and routing decision logic<\/strong>.<\/li>\n<li>Experience with <strong>APIs and system integrations<\/strong>, including troubleshooting dependencies between IVR platforms and downstream applications.<\/li>\n<li>Proficiency with <strong>Splunk or similar production monitoring tools<\/strong> to analyze call behavior, investigate defects, and troubleshoot customer-impacting issues.<\/li>\n<li>Ability to <strong>translate business requirements into technical IVR specifications, user stories, acceptance criteria, and call-flow documentation<\/strong>.<\/li>\n<li>Experience leading <strong>technical refinement sessions<\/strong> with development teams to ensure requirements and stories are complete and ready for implementation.<\/li>\n<li>Strong analytical, troubleshooting, communication, and cross-functional collaboration skills.<\/li>\n<\/ul>\n<p><strong> <\/strong><strong>Key Responsibilities<\/strong><\/p>\n<ul>\n<li>Analyze, document, and optimize IVR call flows, conversational experiences, and routing logic.<\/li>\n<li>Partner with business stakeholders, developers, and telephony teams to define technical requirements.<\/li>\n<li>Investigate production issues involving call routing, NLP recognition, APIs, and downstream integrations.<\/li>\n<li>Support cloud-based IVR modernization, automation, and self-service enhancements.<\/li>\n<li>Facilitate technical discussions, identify dependencies, and ensure development readiness.<\/li>\n<li>Improve caller experience through effective routing, authentication, and conversational AI capabilities.<\/li>\n<\/ul>\n<p><strong>Preferred:<\/strong> Experience with cloud-based contact center platforms and IVR solutions supporting insurance claims, billing, or payment workflows.<\/p>\n<p>Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/bnJkd2VzdC40NzEzNi4xMjU4NEBiZWFjb25oaWxsLmFwbGl0cmFrLmNvbQ.gif\"><\/p>\n<p><span style=\"color: #ffffff\">NS-IVRSAC-NS_1794600290<\/span><\/p>\n<h4><strong><a id=\"otherId\" href=\"https:\/\/jobs.beaconhillstaffing.com\/jobs\/job\/NS-IVRSAC-NS_1794600290\">To Apply for this Job Click Here<\/a><\/strong><\/h4>\n","protected":false},"author":0,"featured_media":3770,"template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","inline_featured_image":false,"_promoted":"","_job_location":"Phoenix, Arizona","_application":"nrdwest.47136.12584@beaconhill.aplitrak.com","_company_name":"Beacon Hill Staffing Group","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[788,187,254],"job-types":[2,16],"class_list":["post-151131","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job-type-temporary-contract"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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