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A manufacturing company in the NW suburbs of Chicago is looking for an enthusiastic individual to join the Customer Service Team during the busy season. If you’re ready to make a difference in a dynamic environment, we’d love to have you on our team! This position will work on-site Monday-Friday from 8:00am-4:00pm.
Customer Relationship Associates share a passion for working with our customers, a talent for creating meaningful relationships, an ability to quickly and effectively resolve customer concerns. The Customer Relationship Associate will work closely with customers, by phone and email, to aid regarding products, place orders, manage and track shipments, and any other help they might need.
The Customer Relationship Associate will:
- Answer inbound calls from both new and existing customers, offering advice on all products, taking orders and answering questions.
- Make outbound calls to prospective and existing customers, following up on promotions, surveying for information, or seeking feedback on performance.
- Understand and report on customer feedback and behavior, helping to constantly improve products and performance.
- Complete other duties, requests, and projects as assigned.
A successful Customer Relationship Associate will possess the following skills:
- A commitment to customer service and the creation of lasting relationships.
- Exceptional verbal and written communication skills and the ability to work collaboratively with both co-workers and customers.
- The ability to multi-task, while always maintaining focus on the customer.
- Excellent problem-solving and decision-making abilities, leading to favorable results for our customers.
- Working ability in Microsoft Word, Excel, and Outlook. Extreme attention to detail.
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