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A manufacturing company in Bartlett is seeking a talented Customer Service Representative to cover for a maternity leave. The Customer Service Representative is responsible for delivering excellent support to customers by responding to inquiries, resolving issues, entering orders, and ensuring a positive experience with the company’s products and services. The ideal candidate is patient, detail-oriented, and able to communicate effectively across multiple channels.
Primary Responsibilities:
- Process sales and return orders, ensuring compliance with account requirements, pricing, discounts, freight, and carrier expectations.
- Review daily open orders and collaborate with teams to minimize delays and ensure complete shipments on time.
- Maintain organized documentation in accordance with file retention guidelines.
- Respond to customer inquiries via phone, fax, and email using established guidelines.
- Document all customer communications accurately in the ticketing system.
- Resolve errors promptly and maintain accurate customer master data across systems.
- Provide backup support for assigned accounts and maintain customer-specific documentation.
Job Requirements
- High School Diploma or equivalent, required.
- 3+ years of customer service experience in a fast-paced, multi-functional environment.
- Manufacturing experience is a plus.
- Bi-lingual Spanish experience is a plus.
- Strong communication and presentation skills for internal and external stakeholders.
- Proficiency in Microsoft Office (Outlook, Excel, PowerPoint).
- Ability to perform basic math related to pricing, revenue, and margin calculations.
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