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Job Title: Logistics Coordinator
Job Type: 6-month contract (with opportunity for hire)
Pay: $20 an hour
Location: Eden Prairie, MN
Job Description:
Beacon Hill’s client is seeking a dedicated and detail-oriented Logistics Coordinator to join their team. This position is responsible for ensuring the seamless execution of logistics operations with a focus on quality, efficiency, and customer satisfaction. The ideal candidate will have strong customer service experience, attention to detail, and the ability to manage multiple tasks effectively.
Key Responsibilities:
- Execute logistics tasks with a focus on quality and efficiency in accordance with office and company policies, as well as standard operating procedures (SOPs).
- Provide shipment information, create orders, activate shipments, build and assign loads, and schedule appointments.
- Track and trace shipments to ensure timely delivery and resolve issues as needed.
- Monitor task boards and assigned email accounts, responding promptly to customer and carrier requests.
- Document events and activities in accordance with SOPs, utilizing experience and training to follow escalation procedures when necessary.
- Follow through on customer or carrier requests, ensuring satisfaction and escalating issues when required.
- Validate load data for accuracy in systems, adhering to company and customer standards.
- Perform additional duties as assigned based on team and country-specific requirements.
Qualifications:
Required:
- High school diploma or GED.
- Previous customer service experience.
Preferred:
- Bachelor’s degree from an accredited college or university.
- Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Previous customer service experience in a call center or similar environment.
- Strong communication, prioritization, and time management skills.
- Prior work experience that required attention to detail and accuracy.
- Demonstrated ability to work in a diverse and inclusive work environment.
They are committed to fostering a positive and collaborative work environment and encourage individuals from all backgrounds to apply.
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