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Beacon Hill’s client is seeking detail-oriented and motivated Logistics Specialists to join their team in Eden Prairie, MN. In this role, you will perform essential operational tasks to support customers and carriers, ensuring high standards of data accuracy, efficiency, and quality. This is an excellent opportunity to develop your skills in a fast-paced, customer-focused environment.
This is a contract opportunity with potential for permanent hire that is primarily remote in Eden Prairie, MN.
Schedule & Compensation:
Pay Rate: $19.50 per hour
Training Schedule: First two weeks onsite, Monday – Friday, 4 PM – 12 AM (on-site)
Work Schedule: Mostly remote (one in-office day per month)
Rotating schedule with evening and weekend shifts (see details below)
Work Hours:
Sunday: 8 AM – 5 PM
Monday – Thursday: 4 PM – 12 AM
Friday: 4 PM – 10 PM
Saturday: 8 AM – 5 PM
Key Responsibilities
Execute operational tasks such as creating orders, scheduling appointments, tracking shipments, and processing invoices, ensuring compliance with standard operating procedures (SOPs).
Monitor task boards and email accounts to address customer and carrier requests promptly.
Document events and follow escalation procedures as needed to ensure customer satisfaction.
Validate and maintain the accuracy of load data in systems according to company and customer standards.
Collaborate with team members to meet and exceed operational goals.
Qualifications
Required:
Associate’s or Bachelor’s degree from an accredited institution.
Previous customer service experience.
Preferred:
Basic proficiency in Microsoft Office Suite.
Experience in a call center or similar customer service environment.
Strong communication, prioritization, and time management skills.
Demonstrated attention to detail and accuracy in prior roles.
Commitment to fostering a diverse and inclusive work environment.
Why This is a Great Opportunity:
This role offers a hands-on opportunity to develop your expertise in operations and customer service within a supportive and dynamic team. Whether you’re looking for a contract role or a potential path to a permanent position, this opportunity provides an environment where your contributions make a difference.
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