To Apply for this Job Click Here
Required Qualifications:
* 7+ years of product management or experience ownership in digital customer experience, preferably in financial services or enterprise contact centers.
* Hands-on experience with chat platform transformation and omnichannel delivery.
* Proven ability to integrate AI into customer-facing and agent-facing workflows.
* Deep understanding of chatbot frameworks, NLP/NLU, and AI-assist capabilities.
* Expertise in agile product delivery and tools such as Jira, Confluence, and Aha!
* Strong analytical mindset with experience using data to drive prioritization and product decisions.
Preferred Skills:
* Familiarity with Amazon Connect, Lex, Salesforce, Sprinklr, or similar platforms.
* Experience working with conversational AI vendors, LLM-based services, or internal AI/ML teams.
* Understanding of compliance, risk, and authentication considerations in digital support channels.
* Background in customer journey mapping, service design, or design thinking methodology.
1420193kjm_1749477542