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Design Thinking & Insight Development
* Assist with planning and facilitating design thinking workshops to identify customer needs and co-create solutions
* Support qualitative and quantitative research efforts, including interviews, surveys, and focus groups
* Analyze customer and operational data to uncover trends, pain points, and opportunities
* Translate insights into design artifacts such as personas, empathy maps, service blueprints, and journey maps that visualize end-to-end, holistic experiences
* Contribute to solution ideation, prototyping, and feedback loops
Project & Stakeholder Support
* Assist with managing ad-hoc small-scale projects
* Maintain and update project documentation, including meeting notes, roadmaps, and status reports
* Partner with business leads and external vendors to support delivery of customer-centered solutions
* Create clear, compelling executive-level presentations that communicate customer insights, project updates, and solution recommendations
* Assist with preparation of briefing materials, workshop summaries, and cross-functional readouts
* Support executive level slide development that communicates outcomes of the workshops along with other key CX level strategies
* Help ensure alignment across teams by organizing information in a digestible, visually effective format
Qualifications:
* Bachelor’s degree in business, Data Analytics, or a related field
* UX Design and/or Graphic Design experience
* Familiarity with Design Thinking and Jobs to Be Done methodologies and customer-centered problem solving
* Basic proficiency in data analysis and comfort using tools like Excel or Tableau
* Strong written and verbal communication skills, especially in creating presentations
* Exposure to project coordination or administrative ownership of projects (e.g., timelines, agendas, follow-ups)
* Experience with PowerPoint, and collaboration tools (e.g., Teams)
* Experience with digital design tools like Figma, InDesign
* Experience with collaborative, digital whiteboarding tools like Lucid Spark, Mural, Miro, FigJam, etc.
* Experience creating prompts in AI tools like Copilot
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