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Overview:
Beacon Hill’s client is seeking a detail-oriented and customer-focused Customer Service Representative to support participants in the Housing Choice Voucher (HCV) program. This role involves assisting clients with housing processes, answering inquiries, and ensuring accurate documentation within program guidelines.
This is an exciting ongoing contract role that is onsite in Downtown Miami, FL.
Key Responsibilities:
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Respond to participant and landlord inquiries via phone, email, and in-person
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Assist with annual and interim recertifications and documentation collection
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Schedule and conduct participant briefings and explain program requirements
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Support client moves, rent calculations, and housing assistance processing
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Maintain accurate records and update participant files in internal systems
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Help resolve issues between tenants, landlords, and the Public Housing Authority
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Ensure compliance with HUD and agency policies
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Obtain HCV Specialist certification within 120 days of hire
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Perform other related duties as needed
Qualifications:
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Minimum 1 year of office or administrative experience required
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High school diploma or equivalent
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Strong customer service and communication skills
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Organized, detail-oriented, and comfortable using computer systems
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Ability to manage confidential information professionally
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Dependable with regular attendance
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