CRM Strategist

The CRM Strategist will manage and optimize the firm’s CRM system

(InterAction) and email marketing platform to support business

development and communication initiatives. This role involves

coordinating with IT and external vendors to ensure systems align with

industry best practices and remain well-maintained. The strategist will

also lead efforts to design and implement an experience database,

collaborating with marketing and practice teams to build and standardize

records. Additional responsibilities include generating reports, supporting

marketing campaigns, conducting research to enhance contact

intelligence, and staying current on new technologies. The position

requires collaboration across departments to support broader marketing

objectives. Other general marketing duties may be assigned as needed by

management.

Strong client service orientation with the ability to multitask and work

independently in a fast-paced environment. Excellent organizational

skills, problem-solving ability, and attention to detail. Proficiency in

managing workflows and prioritizing multiple projects. Exceptional

command of English, including spelling and grammar. Strong computer

skills, including Microsoft Office, InterAction CRM, and proprietary email

marketing tools.