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Customer Experience Coordinator
Location: San Diego, CA (Hybrid – onsite presence required)
Compensation: $27-$30/hour
Schedule: Full-time, 40 hours/week | Standard business hours (8:00 AM – 5:00 PM PT)
Requirements: Bachelor’s degree | Bilingual Spanish/English preferred
Position Summary
Beacon Hill’s client in San Diego, CA is seeking a Customer Experience Coordinator to join their funding team. This role is responsible for managing internal and external communications, ensuring timely and professional responses, and supporting consistent messaging that drives high-quality service delivery. The Coordinator will play a key role in the medical funding process, collaborating with cross-functional teams to deliver an improvement-focused customer experience.
Key Responsibilities
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Provide best-in-class customer service by responding to inquiries via phone, email, chat, and video conference.
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Ensure all inquiries are addressed within established timeframes.
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Maintain accurate records of customer interactions, inquiries, complaints, and resolutions while adhering to HIPAA and privacy policies.
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Develop proficiency in Salesforce, Microsoft Office, and other supporting systems.
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Collaborate across departments to support organizational goals and continuous improvement initiatives.
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Contribute to the department’s guiding principles: Listen, Learn, and Lead.
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Perform other duties as assigned.
Core Competencies & Skills
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Excellent written and verbal communication skills.
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Strong problem-solving and analytical abilities.
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Ability to work effectively as part of cross-functional teams.
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Proficiency with Microsoft Office; ability to learn new systems quickly.
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Experience with data entry and account management.
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Demonstrated success in identifying and implementing process improvements.
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Bilingual Spanish/English preferred, not required.
Qualifications
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Bachelor’s degree required.
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2+ years of communications, customer service, or related experience (medical insurance background a plus).
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Must be located near San Diego and able to commute for onsite days in a hybrid schedule.
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