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Required Qualifications:
- 7+ years of product management or experience ownership in digital customer experience, preferably in financial services or enterprise contact centers.
- Hands-on experience with chat platform transformation and omnichannel delivery.
- Proven ability to integrate AI into customer-facing and agent-facing workflows.
- Deep understanding of chatbot frameworks, NLP/NLU, and AI-assist capabilities.
- Expertise in agile product delivery and tools such as Jira, Confluence, and Aha!
* Strong analytical mindset with experience using data to drive prioritization and product decisions
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