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Our client, a healthcare provider is seeking a permanent Director of Operations to work out of their corporate offices in North Austin, TX. This role is onsite 5 days a week from the hours of 9:00 am – 5:00 pm, Monday through Friday. Candidates must have experience out of healthcare administration and must have 5+ years of experience managing patience services. This role offers up to $120K annually based on experience as well as benefits after 30 days of employment.
Responsibilities:
- Oversee day-to-day non-clinical operations with a focus on process improvement and standardization across facilities.
- Collaborate with cross-functional departments (Billing, IT, HR) to implement new systems and operational initiatives.
- Track key operational metrics and performance indicators, identifying improvement opportunities and driving corrective action.
- Ensure compliance with all organizational policies and applicable federal, state, and local regulations.
- Serve as administrator for company policies, documentation, and audit processes.
- Maintain operational reporting to support internal and external reviews.
- Partner with IT to ensure operational systems (PACS, EMR, registration portals) are functional and optimized.
- Support technology implementation and troubleshooting for front office and administrative systems.
- Ensure adherence to data security and HIPAA compliance standards.
- Identify and resolve workflow inefficiencies across departments and recommend sustainable solutions.
- Develop and maintain Standard Operating Procedures (SOPs) for operational and administrative functions.
- Support training and documentation efforts to ensure staff compliance and readiness.
- Lead or assist in cross-functional projects to enhance operational effectiveness.
- Provide direct supervision and coaching to operations admin assistant and office coordinator, fostering collaborations, accountability, and professional growth.
Requirements:
- 5+ years of experience in healthcare operations or administrative management.
- Strong understanding of healthcare operations.
- Experience managing contracts, technology systems, and cross-functional projects.
- Proficiency with healthcare IT systems.
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