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Responsibilities:
- Manage a portfolio of B2B customer accounts to ensure timely payment of invoices.
- Contact clients via phone, email, and written correspondence to resolve past due balances.
- Research and resolve payment discrepancies, short pays, and billing issues.
- Reconcile customer accounts and maintain accurate records of collection activity.
- Collaborate with internal teams (Billing, Sales, Customer Service) to address disputes and ensure accurate invoicing.
- Monitor aging reports and escalate delinquent accounts as needed.
- Prepare and maintain collection notes, status updates, and management reports.
- Identify high-risk accounts and recommend appropriate collection actions.
- Support monthly close by providing accurate AR and collections data.
- Contribute to continuous improvement of collections processes and customer communications.
Qualifications:
- Atleast an Associates degree in Accounting, Finance, or related field preferred
- 2-5 years of experience in B2B collections or accounts receivable.
- Strong understanding of credit, collections, and AR processes.
- Excellent communication and negotiation skills.
- Proficiency in Microsoft Excel and ERP/accounting systems (e.g., SAP, NetSuite, Oracle, or similar).
- Strong attention to detail, organization, and follow-up.
- Ability to manage a high-volume portfolio and meet collection targets.
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