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Beacon Hill Associates is seeking a Customer Service & Case Setup Specialist for a contract-to-permanent position located in downtown Atlanta, GA.
This role supports a respected organization in the legal and financial services industry, assisting with the setup and administration of client case files. The ideal candidate is detail-oriented, professional, and eager to contribute to a team that values accuracy, efficiency, and integrity. This position is perfect for someone who enjoys a structured environment, client interaction, and data-focused administrative work.
Daily Duties:
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Serve as the first point of contact for incoming calls, emails, and visitors.
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Provide excellent customer service to clients, attorneys, and outside parties, ensuring inquiries are handled professionally and efficiently.
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Enter and maintain detailed case records within internal systems, including client, creditor, and payment information.
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Review legal and financial documents for completeness and accuracy, flagging any discrepancies for follow-up.
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Manage daily reporting and maintain case tracking documentation.
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Greet visitors and assist with mail, packages, and deliveries.
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Keep the reception and front desk area organized and presentable.
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Support internal staff and departments with general administrative needs.
Ideal Candidate:
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High school diploma required; college degree preferred.
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2+ years of experience in administrative, data entry, or customer service roles – experience in legal, finance, or professional services environments a plus.
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Excellent attention to detail and strong organizational skills.
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Professional communication skills (written and verbal) and a calm demeanor under pressure.
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Proficient in Microsoft Word and Outlook; comfortable learning specialized software systems.
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Dependable, punctual, and adaptable with strong problem-solving skills.
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Professional appearance required; no visible tattoos or facial piercings.
Additional Details:
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Pay Rate: $21/hour
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Schedule: Monday-Friday, 7.5 hours/day (flexible start between 6:00 AM and 8:00 AM; office closes at 4:00 PM)
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Environment: Onsite, professional office setting
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Dress Code: Business professional
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Parking/MARTA: $60 monthly stipend provided (MARTA preferred)
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Training: On-the-job training provided
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Career Path: Growth opportunities and internal promotion potential
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Reports To: Finance Supervisor
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Start Date: ASAP
Process:
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Virtual interview with hiring manager
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Onsite interview with team
Closing Statement:
If you’re a detail-oriented professional who thrives in a structured, client-focused environment and wants to build your career in the legal and financial services field, apply today through Beacon Hill Associates!
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