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Role Overview:
The Office Administrator supports daily office operations, with a focus on customer service, order processing, and general administrative tasks.
Key Responsibilities:
- Order Processing:
- Manage assigned customer accounts as directed.
- Use the company CRM to track orders and contacts.
- Phone & Communication:
- Answer and route phone calls to the correct team members.
- Summarize call notes in the CRM and send them to the appropriate person using the Elevate app.
- Label all notes as “urgent” or “not urgent.”
- Do not solve problems directly; escalate as needed.
- Email & Requests:
- Forward requests to the sales or purchasing teams immediately via email.
- No need to follow up after forwarding.
- Confidentiality:
- Do not share internal company information with external parties.
- Office Support:
- Order lunch for the team according to the weekly schedule.
- Water office plants and create support tickets as needed.
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