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Overview
We are seeking a highly skilled and experienced ServiceNow ITOM Specialist to join our enterprise technology team. This role is pivotal in supporting our organization-wide implementation of ServiceNow, with a strong emphasis on Infrastructure and Cloud Discovery, CMDB, and CSDM alignment. The ideal candidate will bring deep technical expertise and strategic insight to help us build a robust, data-driven IT operations framework.
Key Responsibilities
- Lead and execute Infrastructure and Cloud Discovery initiatives using Service Graph Connectors, APIs, ACC, and Horizontal Discovery
- Design, implement, and maintain a scalable CMDB aligned with CSDM best practices
- Collaborate with cross-functional teams to ensure accurate data modeling and service mapping
- Drive integration efforts between ServiceNow and other enterprise systems
- Support the broader ServiceNow implementation roadmap across the organization
- Provide technical guidance and mentorship to junior team members
- Document processes, configurations, and architectural decisions
Must-Have Qualifications
- Proven experience in ServiceNow ITOM with a focus on Infrastructure and Cloud Discovery
- Strong understanding of CMDB architecture and CSDM framework in a large enterprise environment
- Hands-on expertise with Service Graph Connectors, API integrations, Agent Client Collector (ACC), and Horizontal Discovery
- Ability to work with large datasets and complex IT environments
- Excellent problem-solving and communication skills
