To Apply for this Job Click Here
Description of Role/Responsibilities:
We are seeking a Helpdesk Analyst to join our client’s technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience working in fast-paced environment who has worked in either a customer service center or on another technical Helpdesk prior. This role is primarily a weekend only role and will be responsible for troubleshooting various technical issues both over the phone an in person while expressing excellent customer service qualities.
Required Skills:
- 1+ year experience working in a technical support or call center related role
- Experience troubleshooting Windows 10/11 and iOS devices
- Must have strong examples of providing excellent customer service
- Strong level of patience and ability to break down technical information into a non-technical way
- Ability to analyze and solve problems over the phone and in person
- Willingness to learn about new technologies
- Strong verbal and written communication skills
Desired Skills:
- Experience documenting technical issues within a ticketing system (ServiceNow preferred)
- A+ or Net+ certification
