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**ONSITE IN CARMEL, IN**
Required Skills:
- 1-2 years of Help Desk experience
- Strong foundation in M365, Windows OS
- Exposure to Azure, Intune, Autopilot, Active Directory, and MS Admin Center
- Experience with ServiceNow (preferred)
- Excellent customer service acumen
- Ability to follow scripts, calm users, and de-escalate issues
- Strong phone support presence
Desired Skills:
- Strong documentation skills
Description of Role/Responsibilities:
Beacon Hill Technologies is seeking a skilled and customer-focused Tier 1 IT Support Technician to join a growing IT Operations team supporting a distributed user base of over 2,300 employees. This role is ideal for someone with 1+ years of help desk experience who thrives in a fast-paced environment, enjoys solving technical problems, and excels in providing high-quality customer service-primarily over the phone.
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