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Customer Service Specialist (Call Center) – Richmond, VA | $15/hr
Our client seeking a Customer Service Specialist to support a high-volume call center environment in Richmond, VA. This role is ideal for someone who enjoys helping others, solving problems, and providing clear, accurate information to customers.
What You’ll Do
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Answer inbound/outbound calls and respond to customer inquiries.
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Resolve service or billing issues, including processing adjustments or refunds.
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Document all customer interactions, inquiries, and resolutions.
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Escalate unresolved concerns to appropriate departments.
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Provide follow-up communication and share updates with customers as needed.
What You Need
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Strong verbal and written communication skills.
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Excellent attention to detail and the ability to multitask.
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Comfort working independently and managing your time.
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Ability to accurately document customer information.
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Basic computer skills (Microsoft Office experience preferred).
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