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**ONSITE IN INDIANAPOLIS, IN**
Required Skills:
- Must have at least 4 or more years experience working in Desktop Support, PC Technician or Technical Support roles where break/fix, deployments, imaging and deskside support are core daily tasks
- Outstanding written and oral communication skills
- Demonstrated experience providing excellent customer service
- Strong experience troubleshooting Windows Operating Systems
- Experience imaging PCs using Intune
- Ability to work with a sense of urgency and strong attention to detail
- Strong analytical and critical thinking skills
- Experience using an enterprise ticketing system such as ServiceNow or JIRA
- Experience troubleshooting and supporting Microsoft O365 as well as working within Active Directory
- Experience receiving, shipping, asset tagging, imaging and deploying hardware to both local and remote users
Desired Skills:
- Experience supporting and troubleshooting Macs a plus
- Experience mentoring and or training others a plus
- Associates Degree in Computer related field
Description of Role/Responsibilities/Project:
The Senior Desktop Support Analyst is responsible for overseeing and maintaining the software and hardware needs of end-users while ensuring a secure, efficient, and up-to-date environment. This role includes diagnosing and resolving technical issues, managing lifecycle processes, and training deskside support staff to perform at a high level. Key areas of responsibility include break/fix support, inventory management, hardware/software lifecycle, endpoint security, and mobile device management (MDM).
