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Title: Freelance Copywriter
Onsite Requirements: Hybrid – 4 days onsite in downtown Boston
Start: ASAP
Duration: 2 months
Job Description
Our client is seeking a detail-oriented freelance communications professional with experience in customer communications to help us review and refine outbound messages for our personal auto and home insurance customers.
This role will focus on auditing and improving existing communications. This includes emails, letters, SMS, and policy notices, etc., ensuring they are clear, accurate, & consistent with our brand voice. You will help us improve how, when, and what we communicate to customers across the policyholder journey, from onboarding to renewals and claims.
Responsibilities:
- Review existing customer-facing communications (e.g., policy documents, billing notices, claims updates, non-renewal letters and other assets for accuracy, tone and cadence in the lifecycle
- Provide editorial feedback and recommend rewrites or improvements where appropriate.
- Contribute to a centralized style guide and messaging framework.
Must Haves:
- Solid professional copywriting, content strategy, or editorial experience-ideally in insurance, financial services, or another regulated industry.
- Deep understanding of plain language principles and ability to translate complex topics into customer-friendly language.
- Familiarity with personal lines insurance, especially auto and home policies, documents, policies, documents, and customer lifecycle.
- Exceptional editing and proofreading skills with attention to tone, structure, grammar, and message flow.
- Strong organizational skills and the ability to work independently on multiple reviews at once.
- Experience working with legal/compliance teams and interpreting regulatory guidelines.
