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Our client, a rapidly growing automotive service contract administration company in North West Austin, is looking for a Mechanical Claims Processing Specialist who will provide clerical and administrative support to the Mechanical Claims Team. This role is not responsible for adjudicating claims but plays a vital role in ensuring claims documentation, payments, and workflows are completed accurately and within established timelines. This position is Monday through Friday from the hours of 8:00 am – 5:00 pm with the chance to work from home Mondays and Fridays. This is a temp to permanent position with a three month trial period before going permanent.
Responsibilities
Review, upload, and organize mechanical claims-related documents within internal systems
Review service invoices and repair orders for accuracy and completeness prior to payment processing
Process claims payments accurately and in a timely manner
Perform accurate data entry and maintain claims records
Monitor workflows to ensure claims and documentation are processed within required timelines
Coordinate with Claims Examiners on open or pending claims to resolve outstanding issues
Communicate professionally with internal teams and external partners regarding claim status and updates
Qualifications
Previous experience as a Warranty Administrator, Automotive Service Advisor, or similar role preferred
Familiarity with vehicle service contracts and mechanical claims processes
Experience handling financial transactions, invoice verification, and payment reconciliation
Ability to read and understand contractual language and automotive repair terminology
Ability to interpret automotive service invoices and repair orders
Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
Strong verbal and written communication skills
High attention to detail and accuracy
Ability to maintain assigned production levels
