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Claims Reviewer – Job Description
Position Type: Temporary (through June 2026)
Pay Rate: $23-$25/hr
Schedule: Full-time, Monday-Friday, 8:30am-5:00pm
Location: 100% Onsite – Fitchburg, WI
Overview
Beacon Hill’s client in Fitchburg, WI is seeking a Claims Reviewer to join their onsite team. This role supports a highly respected life insurance claims operation known for exceptional service standards and accuracy. The ideal candidate brings a strong customer‑service mindset, excellent attention to detail, and the ability to make sound decisions while working both independently and collaboratively.
Key Responsibilities
- Conduct thorough, objective, and fair claim investigations within established approval authority.
- Interpret and apply policy provisions, exclusions, and relevant state regulations.
- Collaborate with internal legal and medical resources to support claim assessments.
- Research claim details by phone and email with both internal and external contacts.
- Document claim status, findings, and decisions clearly for all necessary parties.
- Maintain strong judgment, flexibility, and creativity while ensuring high‑quality decision‑making.
- Maintain awareness of expenses and client performance standards.
- Perform additional duties as needed.
Required Qualifications
- 2+ years of administrative experience.
- Strong attention to detail and accuracy.
- Strong analytical and problem‑solving skills.
- Excellent written and verbal communication skills.
- Solid organizational and time‑management abilities.
- Sound judgment and decision‑making capabilities.
- Ability to learn new systems and adapt to changing technology.
- Positive attitude and commitment to delivering world‑class service.
- Ability to work effectively both independently and on a team.
Preferred Qualifications
- Knowledge of employer‑related life insurance products.
- Experience with web‑based claims or customer administration systems.
- Proficiency with Microsoft Outlook, Word, Excel, and Lotus Notes.
