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Beacon Hill Financial is hiring a Collections Specialist for a very trusted client in the Raleigh area. The Collections Specialist is responsible for managing customer accounts to ensure timely payment while maintaining positive client relationships. This role works closely with internal teams to resolve billing issues and reduce outstanding balances.
Key Responsibilities:
Contact customers regarding past-due invoices via phone, email, or written communication
Monitor accounts and follow up on outstanding balances
Research and resolve billing discrepancies
Set up and track payment plans as needed
Document collection activity and update account records
Collaborate with internal teams to resolve account issues
Ensure compliance with company policies and applicable regulations
Qualifications:
Previous experience in collections, accounts receivable, or a related role preferred
Strong communication and negotiation skills
Attention to detail and ability to manage multiple accounts
Basic knowledge of accounting or billing processes
