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The Director of Human Resources leads the Human Resources function and serves as a member of the senior leadership team. As the most senior HR professional in the organization, this role is responsible for developing and executing a comprehensive human resources strategy aligned with the organization’s business goals and long-term growth objectives.
The Director of Human Resources oversees all aspects of HR operations, including policy development, talent acquisition, performance management, employee engagement, training and development, compensation and benefits, compliance, affirmative action, workers’ compensation, and culture-building initiatives. This role also manages the HR team and ensures the organization maintains a compliant, inclusive, and people-centered workplace.
Key Responsibilities
Strategic Leadership
- Develop and implement HR strategies that support organizational objectives and growth plans.
- Act as a trusted advisor to senior leadership on people strategy, workforce planning, organizational design, and change management.
- Champion a high-performance, inclusive, and values-driven organizational culture.
Talent & Employee Experience
- Oversee full-cycle talent acquisition strategies to attract, hire, and retain top talent.
- Lead initiatives to improve employee engagement, satisfaction, and retention.
- Design and implement scalable onboarding, development, and retention programs.
- Oversee employee communications, recognition programs, and engagement surveys.
- Drive performance management processes and employee development initiatives.
Compensation, Benefits & Systems
- Oversee compensation strategy, benchmarking, and pay equity initiatives.
- Manage benefits programs, including annual renewals and employee education.
- Optimize HR systems and tools (e.g., HRIS, ATS, payroll).
- Ensure HR data integrity, reporting accuracy, and operational efficiency.
Compliance & Operations
- Develop, recommend, and implement personnel policies and procedures.
- Oversee updates to the employee handbook to ensure accuracy and compliance.
- Ensure compliance with all applicable federal, state, and local employment laws across multi-state operations.
- Administer affirmative action and employment compliance programs.
- Oversee workers’ compensation programs, including claims management and legal coordination.
- Participate in annual reviews of HR plans and policies for cost-effectiveness and effectiveness.
Talent Acquisition & Employee Relations
- Manage recruitment efforts for exempt and non-exempt positions.
- Partner with managers on candidate screening, interviewing, and selection.
- Conduct reference checks, extend employment offers, and oversee new employee orientation.
- Support employee relations matters, including coaching managers, conducting exit interviews, and resolving workplace issues.
Training & Development
- Manage training, development, and tuition reimbursement programs.
- Support leaders in identifying employee development and growth opportunities.
Personnel Management
- Lead and manage the HR department to maintain up-to-date policies, records, and training programs.
- Mentor, coach, and develop HR team members.
- Foster an environment of accountability, collaboration, and continuous improvement.
- Conduct regular department meetings to review processes, priorities, and initiatives.
- Provide ongoing training and coaching to team members.
- Deliver timely, constructive feedback and implement performance improvement plans as needed.
- Complete annual performance reviews for all direct reports.
Education, Certifications & Experience
- Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field, or an equivalent combination of education and experience.
- SHRM-SCP or SPHR certification required.
- 12+ years of progressive Human Resources experience in a multi-state environment.
- 5+ years in a senior HR leadership role.
- Demonstrated experience building and scaling HR functions in a growing organization.
Knowledge, Skills & Abilities
- Exceptional discretion and ability to maintain confidentiality.
- Strong interpersonal and professional communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- In-depth knowledge of federal, state, and local employment laws, including multi-state wage and hour regulations.
- Experience administering affirmative action plans.
- High degree of accuracy, organization, and attention to detail.
- Proficiency in common office software applications (e.g., word processing, spreadsheets, presentations, email).
Physical Demands
The physical demands described are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing job duties, the employee may be required to stand, walk, use hands to handle objects, reach with hands and arms, and communicate verbally. The role requires frequent sitting and occasional lifting or moving of light materials (up to 10 pounds). Vision and hearing capabilities sufficient for workplace communication and computer use are required.
Occasional travel may be required.
