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We are seeking a detail-oriented Billing Operations Analyst to support and oversee daily billing operations. This role is responsible for ensuring billing accuracy, system performance, data integrity, and compliance while partnering closely with finance and cross-functional teams. The ideal candidate has a strong understanding of billing systems, financial reporting, and data analysis, and thrives in a process-driven environment.
Key Responsibilities
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Monitor daily billing operations to ensure smooth system performance and promptly address any issues or disruptions
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Generate, review, and process billing batches to ensure accuracy and completeness
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Partner with finance teams to reconcile billing data with revenue reports and support close activities
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Conduct audits of customer accounts and billing processes to ensure accuracy, transparency, and compliance
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Implement rate changes, taxes, and regulatory surcharges within the billing system as required
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Ensure proper handling and protection of sensitive customer data in accordance with internal data governance and cybersecurity standards
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Maintain an up-to-date internal knowledge base on billing technologies, systems, and best practices
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Perform additional duties as assigned
Qualifications
Education
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Bachelor’s degree in a related field or an equivalent combination of education and relevant experience
Experience
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Minimum of 3 years of related billing, finance, or operations experience
Knowledge, Skills, and Abilities
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Strong understanding of billing processes and controls to ensure timely and accurate invoicing
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Experience with financial reporting and reconciliation
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Hands-on experience managing billing systems and order-to-cash (O2C) processes
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Strong data analysis skills with the ability to identify trends, discrepancies, and process improvements
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Solid understanding of data management principles including validation, storage, and protection
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Customer-focused mindset with experience supporting internal and external stakeholders
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Excellent communication skills with the ability to collaborate across teams
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Proven ability to resolve issues, manage risk, and drive solutions
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Experience with contract management and compliance processes preferred
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