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Beacon Hill Associates is hiring an Experience Services Concierge to provide high-touch, hospitality-focused front desk and workplace support for a corporate office environment. This role is client-facing and plays a key part in delivering exceptional guest and employee experiences from arrival to departure.
Assignment Details
Environment: Hybrid
Hours: Monday-Friday, 8:30 AM – 5:30 PM
Pay Rate: $23/hour
Software: Microsoft Office Suite, Yardi
Position Summary
The Experience Services Concierge is responsible for delivering exceptional client and guest experiences in a professional corporate setting. This highly visible role ensures seamless service at every touchpoint through proactive communication, hospitality-driven engagement, and consistent operational support. The position requires strong interpersonal skills, professionalism, and the ability to anticipate needs in a dynamic workplace environment.
Day-to-Day Responsibilities
Guest & Workplace Experience
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Enthusiastically welcome guests and employees, assisting with arrivals, departures, and orientations
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Serve as a visible and engaged presence throughout the office, proactively assisting visitors and staff
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Provide wayfinding support and information about campus services and amenities
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Act as a central point of contact for workplace-related questions
Hospitality & Client Support
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Anticipate guest needs and pair services appropriately
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Assist with meeting support, reception coverage, and personal assistance requests
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Work cross-functionally to prepare for meetings and events to ensure seamless execution
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Maintain familiarity with building services and collaborate with facilities teams to uphold service standards
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Implement and monitor hospitality standards to meet and exceed expectations
Communication & Operations
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Connect with internal teams to proactively identify needs and resolve issues
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Demonstrate professionalism, responsiveness, and strong customer service skills
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Support consistent communication across stakeholders
Ideal Candidate Profile
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1-2 years of customer service or hospitality experience
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Strong interpersonal and communication skills (verbal and written)
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Professional presence and positive attitude
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Ability to multitask and manage shifting priorities
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Working knowledge of Microsoft Office Suite (Teams, Outlook, Word, Excel, PowerPoint)
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Experience in a corporate office or hospitality-driven environment preferred
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Familiarity with property management or facilities software (Yardi)
If you are seeking a opportunity in a professional, hospitality-focused environment, apply to Beacon Hill Associates today!
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