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Our client is seeking a Facilities Coordinator to support day-to-day facilities operations and help maintain a safe, efficient, and well-managed environment at their North Austin location. This role will provide comprehensive support to the Workplace Experience team with operational activities in maintenance and operations, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved.
This is a contract opportunity with the potential to extend or convert to a full-time position. The role is fully onsite, Monday through Friday during standard business hours (8:00 AM-5:00 PM), with rare overtime opportunities as needed.
Key Responsibilities:
- Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
- Conduct daily walkthroughs to maintain a clean, organized, and fully functional office environment while identifying maintenance, repair, cleaning, and equipment needs
- Execute work orders, preventative maintenance, and service requests with minimal client disruption and in a timely manner, ensuring KPI compliance and excellent customer service.
- Maintain preventive maintenance visibility by proactively inspecting critical areas and servicing appliances
- Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are always maintained and the provision of a safe workplace.
- Perform minor maintenance tasks including light touch-up painting, light bulb replacement, and basic repairs and installs
- Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion when cannot be performed in house
- Coordinator vendors, facilities staff, and service providers across all building systems including plumbing, electrical, HVAC, and general contracting to ensure seamless facility operations and minimal disruption
- Assist with furniture moves, cube reconfigurations and general moves as required
- Provide coordination and support events and meeting as required including arranging tables, décor, audio/visual equipment, and temperature adjustments
- Other duties that may include but are not limited to: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support.
- Update and maintain accurate records and official documentation for the site/s including web pages where any other activities to support JLL and/or operations, including, but not limited to: moves/re-configurations, events, reception, and building operations.
- Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.
- Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
- Deliver an exceptional quality of service, as reflected by client feedback.
- Coordinate site operations in accordance with all agreed policies, procedures and contract scope.
Qualifications & Skills:
- Prior experience in facilities, property management or related fields preferred.
- Ability to lift up to 50 lbs and move furniture as needed.
- Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous.
- Understanding basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous.
- Proficiency in a range of information technology tools and platforms.
- Excellent communication, organization and problem-solving skills.
- Ability to work independently with little supervision and effectively deal with stressful situations.
- Ability to occasionally lift, push, move as needed for job duties.
- Self-motivated; confident, energetic and flexible.
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