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Required Skills
Analytical Skills: Ability to analyze quantitative and qualitative data and draw meaningful conclusions.
Research Fundamentals: Basic understanding of survey design, research methods, and data interpretation.
Data Tools: Experience with Excel and/or Google Sheets; familiarity with BI or analytics tools (e.g., Power BI, Tableau, Qualtrics) is a plus.
Data Integration: Ability to extract data from the enterprise data warehouse and perform analysis using SQL and Python.
Synthesis & Storytelling: Strong ability to distill complex data into clear insights and actionable recommendations.
Communication: Clear written and verbal communication skills, with attention to detail.
Collaboration: Comfortable working with cross-functional partners and supporting senior team members.
Curiosity & Learning Mindset: Interest in customer experience, continuous improvement, and learning new tools and methodologies.
Qualifications
Exposure to Voice of Customer programs or customer survey platforms (e.g., Qualtrics, Medallia, etc.).
Experience working with external research vendors or syndicated research (JD Power, Bain, Forrester, etc.).
Strong knowledge of statistics or data visualization best practices.
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