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2nd Shift – Logistics Customer Service Specialist
Location: Eden Prairie, MN
Pay: $21/hour
Position Overview
Beacon Hill’s client is seeking a 2nd Shift Logistics Customer Service Specialist to support transportation operations and deliver exceptional service to both customers and carriers. This role plays a key part in coordinating shipments, maintaining accurate data, and ensuring operational excellence in a fast-paced logistics environment.
This is a contract opportunity with potential for permanent hire and offers a primarily remote work arrangement based out of Eden Prairie, MN.
Schedule
Training Period (First 3 Weeks):
- Onsite in Eden Prairie, MN
- Monday-Friday, 4:00 PM – 12:00 AM
Regular Schedule:
- Primarily remote with one required in-office day per month
- Rotating evening and weekend schedule
Shift Hours
- Monday-Friday: 4:00 PM – 12:30 AM
- Saturday & Sunday: 8:00 AM – 5:30 PM
**Several schedule options are available. Apply to learn more about current openings.**
What You’ll Do
- Manage daily transportation activities, including order entry, appointment scheduling, shipment tracking, and invoice processing while adhering to established procedures.
- Monitor shared inboxes and task queues to respond efficiently to customer and carrier inquiries.
- Record shipment events, resolve issues, and follow escalation protocols to maintain a high level of customer satisfaction.
- Review and maintain shipment information to ensure accuracy and compliance with customer and company requirements.
- Partner with teammates and cross-functional teams to help achieve operational performance goals and service standards.
Qualifications
Required
- Previous customer service experience.
- At least a high school diploma or equivalent
Preferred
- Associate’s or Bachelor’s degree from an accredited institution.
- Familiarity with Microsoft Office applications.
- Experience working in a call center, logistics, transportation, or customer support environment.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities and work effectively in a deadline-driven environment.
- Strong attention to detail and commitment to accuracy.
- Dedication to supporting an inclusive and collaborative workplace culture.
Why Join This Team?
This opportunity offers valuable exposure to logistics operations while building customer service and problem-solving skills in a supportive, team-oriented environment. If you’re looking for a role where you can make an impact, gain industry experience, and potentially transition into a long-term career opportunity, this position provides an excellent path forward. Whether assisting customers, coordinating shipments, or solving transportation challenges, your work will contribute directly to the success of the operation.
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