Operations Coordinator (2nd Shift)

We are seeking a detail‑oriented Operations Coordinator (2nd Shift) to support in‑transit security operations for high‑value and life sciences freight in a fast‑paced logistics environment. This role plays a critical part during evening hours by monitoring sensitive shipments, mitigating risk in real time, and ensuring consistent communication with customers, carriers, and internal teams throughout the shipment lifecycle.

Key Responsibilities:

• Monitor and track high‑value and temperature‑sensitive shipments throughout transit to ensure security and compliance
• Identify potential risks or disruptions and take appropriate action to mitigate issues in real time
• Provide timely, context‑aware updates to customers regarding shipment status, exceptions, and resolutions
• Coordinate closely with internal operations teams to maintain shipment integrity from pickup through delivery
• Confirm and document key shipment milestones, including arrivals, departures, scripts, and proof of delivery
• Monitor shipments across multiple systems to ensure rapid response to customer inquiries and service needs
• Investigate and escalate suspicious activity related to customer freight as needed
• Ensure all required documentation, including temperature reports, photos, and PODs, is accurately uploaded and distributed
• Maintain accurate records within tracking and transportation systems to support compliance and billing
• Update customer portals and systems based on customer‑specific requirements