Service and Scheduling Coordinator

We are seeking a detail‑oriented Service & Scheduling Coordinator to support customer service operations and field service scheduling in a fast‑paced environment. This role plays a critical part in coordinating service delivery, supporting field teams, and ensuring a positive customer experience from initial contact through job completion and payment resolution.

Key Responsibilities:

• Serve as the primary point of contact for customers regarding service requests, appointments, and general service‑related questions
• Coordinate and schedule service visits based on real‑time technician availability and service priorities
• Address basic customer concerns independently while escalating complex issues to appropriate internal teams
• Build, monitor, and adjust daily service schedules to ensure efficient routing and effective workload distribution for field teams
• Collaborate closely with field technicians and service leadership to manage schedule changes, cancellations, and urgent or same‑day service needs
• Review service agreements and warranty coverage to determine correct service handling and dispatch paths
• Coordinate third‑party service solutions when required or direct customers to approved external vendors
• Accurately document customer interactions, scheduling updates, and service details in the service management system
• Review and finalize completed work orders daily once payment has been confirmed
• Take ownership of resolving outstanding balances, including follow‑up on past‑due service orders