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Role Overview
This position sits within a Business Analysis function that supports both project-based initiatives and ongoing operational efforts. The role is responsible for facilitating early-stage requirement discovery, producing and maintaining formal documentation, coordinating stakeholder alignment, and capturing detailed workflows across internal tools, systems, and intake processes (including enhancement requests and AI-related initiatives). Engagement spans the full delivery lifecycle-from initial concept and scoping through execution and rollout.
Key Responsibilities
- Lead and facilitate requirements-gathering and discovery sessions with business and technical stakeholders
- Create, update, and manage detailed business requirement documentation and supporting materials
- Coordinate review cycles, gather feedback, and obtain formal approvals from stakeholders
- Serve as a liaison between business users and technical delivery teams to ensure shared understanding
- Document internal systems, processes, and workflows using established tools and standards
- Log, track, and communicate system issues, enhancement requests, and follow-ups
- Support both project-based work and business-as-usual (BAU) initiatives across multiple systems
- Translate business objectives into clear, structured inputs suitable for technical design and development
Time Allocation (Approximate)
- 50% – Documentation & Communication
- Authoring and maintaining requirements artifacts
- Capturing meeting notes and action items
- Following up on decisions and deliverables via email and messaging tools
- 40% – Discovery & Stakeholder Engagement
- Preparing for and leading workshops and working sessions
- Conducting stakeholder interviews and ad-hoc discussions
- 10% – Administrative Support
- Scheduling meetings
- Participating in governance, PMO, and HR-related activities
Core Functions
- Analyze existing technology platforms, workflows, and operational processes
- Assess business needs and identify opportunities for system or process improvement
- Act as the primary communication bridge between business users and engineering or development teams
- Support the conversion of business needs into structured, well-defined technical requirement deliverables
Required Skills & Experience (Must-Haves)
- Strong background in requirements documentation and formal reporting (including BRDs)
- Demonstrated experience leading discovery and requirements-gathering efforts
- Advanced proficiency with standard office productivity tools (Word, Excel, PowerPoint, etc.)
- Hands-on experience working within structured delivery frameworks and tools
- Examples include Agile/Scrum environments, business analysis practices, project management, product ownership, and tools such as Jira
- Minimum of 5 years of relevant professional experience in a business analysis or closely related role
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