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- 5+ years of product management experience, ideally with digital products in banking, fintech, contact center or AI/chatbot solutions.
* Proven ability to define product vision, build strategic roadmaps, and deliver customer-centric digital experiences.
* Strong skills in translating complex business and data needs into actionable product requirements.
* Proven success in launching AI-driven features that personalize user experiences and drive engagement.
* Familiarity with agile delivery practices and tools like Jira, Confluence and SharePoint.
* Experience in integrating financial data into customer-facing tools is highly desirable.
* Effective communication skills, both written and verbal to facilitate collaboration across multiple teams.
* Experience working with compliance, legal, and risk teams to ensure responsible use of financial data in customer experiences. (desired but not required)
* Strong analytical mindset with the ability to make data-driven decisions
* Experience defining, monitoring and reporting on KPI’s and OKR’s* Experience working in fast paced, highly regulated, or customer focused environments
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