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3rd Shift – Logistics Customer Service Specialist
Location: Eden Prairie, MN
Pay: $21.00/hour
About the Opportunity
Beacon Hill’s client is seeking a motivated and detail-focused 3rd Shift Logistics Customer Service Specialist to support transportation operations and provide exceptional service to both customers and carrier partners. This role plays a key part in ensuring shipments move efficiently while maintaining data accuracy and resolving issues in a timely manner.
This is a contract-to-hire opportunity offering a primarily remote work environment following the initial training period.
Schedule
Training Period (First 5 Weeks):
- Onsite in Eden Prairie, MN
- Monday through Friday
- 3:30 PM – 12:00 AM
Regular Schedule:
- Primarily remote with one in-office day per month
- Rotating overnight and weekend schedule
Hours:
- Sunday: 11:30 PM – 8:00 AM
- Monday – Thursday: 11:30 PM – 8:00 AM
- Friday: 11:30 PM – 8:00 AM
- Saturday: 11:30 PM – 8:00 AM
Key Responsibilities
- Manage transportation and logistics functions including order creation, appointment scheduling, shipment tracking, and invoice processing while adhering to established procedures.
- Monitor team task queues and shared email inboxes, responding promptly to customer and carrier inquiries.
- Record shipment activity, document exceptions, and follow escalation protocols when needed.
- Review and maintain load information to ensure accuracy and compliance with customer and company requirements.
- Partners with colleagues across the operation to achieve service, productivity, and quality objectives.
- Deliver a positive customer experience by communicating professionally and resolving issues efficiently.
Qualifications
Required
- At least high school diploma or equivalent
- Previous customer service experience.
Preferred
- Associate’s or Bachelor’s degree from an accredited institution.
- Working knowledge of Microsoft Office applications.
- Experience in a call center, logistics, transportation, or customer support environment.
- Strong communication, organization, and multitasking abilities.
- High attention to detail with a proven ability to maintain accurate records.
- Ability to thrive in a collaborative and inclusive team environment.
Why Join?
This position offers an excellent opportunity to build experience in logistics, operations, and customer support while working with a collaborative team. If you’re looking for a role where you can develop valuable industry skills, contribute to a fast-paced operation, and potentially transition into a permanent position, we’d love to hear from you.
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