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Receptionist / Concierge
Pay: $21-23/hour
Estimated Conversion Salary: $52,256-$65,200 per year
Schedule: Core hours 8:00am-5:00pm (occasionally 9:00am-6:00pm)
Work Environment: Onsite role with onsite parking
Position Overview
This role serves as the primary point of contact for visitors, employees, and incoming calls within a large corporate environment. The Receptionist/Concierge is responsible for creating a positive first impression, supporting daily office operations, coordinating visitor access, and assisting with basic facilities and administrative tasks. This position requires strong customer service skills, professional communication, and comfort working closely with security and facilities teams.
Key Responsibilities
- Greet and assist customers, guests, and employees, ensuring a welcoming and professional experience.
- Answer incoming calls promptly, follow established call‑handling protocols, and direct calls to the appropriate departments or individuals.
- Support visitor and employee access by issuing security badges and coordinating with onsite security teams.
- Manage incoming and outgoing mail and courier deliveries, including coordinating pick‑ups, confirming receipt, and resolving delivery issues.
- Assist with logging, assigning, and tracking work orders and service requests.
- Provide general office support including correspondence flow, supply requisition, and clerical tasks.
- Maintain a clean, organized, and safe reception and workspace environment.
- Respond to basic inquiries and escalate more complex questions to the appropriate parties.
- Participate in workplace and facility programs with an expectation of ongoing learning and professional growth.
- Support onsite facility management teams with administrative and operational tasks.
- Comply with all workplace policies, procedures, and safety standards.
Required Experience & Skills
- 1+ years of experience in facility or property administration, preferably within a commercial real estate environment.
- High School Diploma or equivalent.
- Excellent customer service and relationship‑building skills.
- Strong organizational, interpersonal, and communication abilities.
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, mapping tools, and database software.
- Familiarity with audio‑visual equipment commonly used in conference rooms.
- Ability to lift files, open filing cabinets, and perform light physical tasks as needed.
- Spanish/English bilingual skills (verbal and written) are highly desirable.
Preferred Qualifications
- Some college coursework in business, hospitality, property management, or a related field.
- Bilingual Spanish/English proficiency.
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