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Our client, a utility provider located in Green Mountain, San Antonio, is seeking a Scheduler to join their team. This is a 2-year contract role and fully onsite Monday through Friday, 8:00 AM –5:00 PM. This position plays a key role in supporting daily operations and long-term efficiency by managing and coordinating workflows across engineering, construction, and operations teams. The Scheduler is responsible for ensuring work requests-including design, maintenance, emergency response, and customer-driven projects-are scheduled through completion in alignment with customer deadlines and service commitments.
In this role, you will make resource decisions for internal and contract crews based on availability and workload, adjust schedules to maintain productivity, and track project status, delays, and completion. You’ll collaborate closely with cross-functional teams including Construction Inspectors, Designers, Reliability Engineers, System Operations, and Customer Service, helping ensure timely execution of work and clear communication of outages. This role is critical in balancing workloads, reducing delays, and enhancing overall service delivery and reliability.
Key Responsibilities
- Develop and manage construction schedules for internal and contractor crews
- Create preliminary schedules for projects in design phases to provide workload visibility
- Receive, create, and manage job packages for planned and emergency work
- Ensure schedules align with customer-requested timelines and commitments
- Review design sketches to determine resource needs and estimated labor hours
- Coordinate and secure necessary permits (CoSA, TX-DOT, 811 locates, water locates, etc.)
- Monitor and adjust crew workloads to optimize efficiency and productivity
- Dispatch work using systems such as Service Suite, Mobile Data, and Work Manager
- Track job progress, document delays, and maintain accurate records for reporting
- Sequence work orders appropriately to ensure smooth project execution
- Input outage information into GIS systems for customer communication
- Run daily scheduling and workload reports
- Support additional administrative tasks such as timesheet review, invoice processing, and work order tracking
- Respond to internal and external inquiries and coordinate with field crews as needed
- Participate in team meetings and provide backup support for other Schedulers
- Assist during storm events as a Wire Down Manager (volunteer basis)
Minimum Qualifications
- High school diploma or GED
- Ability to work independently and meet deadlines with minimal supervision
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong written and verbal communication skills
- Ability to build and maintain effective working relationships across teams
Preferred Qualifications
- Prior scheduling or dispatching experience
- Experience with Service Suite (Mobile Data System), CGI Work Manager, and/or SAP
- Familiarity with utility construction practices and crew workflows
- Ability to read and interpret GIS designs
- Experience working in a utility or infrastructure environment
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