Collections Specialist

Collections Specialist

Collections professionals-we could use your expertise!

Our client, a growing and well-established organization in the Raleigh area, is seeking a Collections Specialist to join their accounting team. This is an excellent opportunity for someone who enjoys building relationships, solving problems, and driving results while helping the company maintain healthy cash flow and strong customer partnerships.

As the Collections Specialist, you will be responsible for managing customer accounts, reducing outstanding balances, resolving payment issues, and partnering with both customers and internal stakeholders to ensure timely collections.

Responsibilities

As the Collections Specialist, you will be responsible for:

• Managing a portfolio of customer accounts and proactively following up on past-due balances
• Contacting customers via phone and email to secure payment and resolve outstanding issues
• Researching and resolving billing discrepancies, short payments, and invoice disputes
• Maintaining detailed collection notes and account status updates within the ERP system
• Partnering with Accounts Receivable, Sales, Customer Service, and other departments to facilitate collections efforts
• Reconciling customer accounts and investigating unapplied cash or payment discrepancies
• Preparing aging reports and providing updates on collection efforts
• Monitoring high-risk accounts and escalating concerns when appropriate
• Assisting with month-end close activities related to accounts receivable and collections
• Identifying process improvement opportunities to enhance cash flow and collection efficiency

Qualifications

To be considered for this position, candidates should have:

• 2+ years of collections, accounts receivable, credit, or customer account management experience
• Experience handling business-to-business (B2B) collections preferred
• Strong negotiation, communication, and relationship-building skills
• Ability to professionally navigate difficult conversations while maintaining positive customer relationships
• Strong analytical and problem-solving skills
• Experience with ERP systems and Microsoft Excel
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and work independently in a fast-paced environment

Why Apply?

This is an outstanding opportunity to join a company that values teamwork, customer service, and continuous improvement. You’ll have the opportunity to make an immediate impact on the organization’s financial health while working alongside a collaborative and supportive accounting team.

Interested? Apply today-we’d love to connect with you!