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Beacon Hill Associates is hiring for a Workplace Experience Ambassador to support daily office operations and provide front-of-house customer service within a large professional office environment.
Assignment Details
Hours: Monday-Friday, 8:00 AM – 5:00 PM (30-minute lunch).
Duration: Contract-to-Perm
Pay Rate: 21-22/hr
Parking: Free parking onsite
Dress Code: Company-provided shirts with slacks most days
Position Summary
The Workplace Experience Ambassador is responsible for ensuring building spaces are properly prepared and maintained while delivering excellent service to visitors and employees. This role supports front-of-house operations, coordinates meeting and event setups, manages space bookings, and collaborates with facilities teams to maintain a professional and organized environment.
Day-to-Day Responsibilities
Client and Guest Interaction
- Welcome and assist internal and external visitors while providing professional customer service.
- Respond to incoming questions and direct visitors to the appropriate teams or spaces.
- Act as a primary point of contact for front-of-house inquiries.
Customer Service and Operations
- Manage front-of-house services and maintain a professional reception environment.
- Coordinate meeting and event space setups including furniture, signage, and equipment.
- Maintain accurate records of room reservations, event calendars, and space bookings.
- Support facilities and operational tasks as needed.
Security and Risk Management
- Ensure visitor interactions follow building procedures and operational guidelines.
- Monitor shared spaces and escalate any concerns related to safety or operations.
Candidate Profile
- High school diploma or GED required.
- 2+ years of hospitality, reception, concierge, or related customer-facing experience preferred.
- Strong customer service and communication skills with the ability to interact with professionals at all levels.
- Comfortable assisting with event setups and light furniture movement (up to 25 lbs; heavier items supported by team members).
- Detail-oriented with strong organizational skills.
- Self-motivated with a positive, professional attitude.
- Ability to collaborate with team members and represent the office professionally.
- Basic computer skills and comfort using office platforms to manage daily activities.
If you are a detail-oriented professional with strong customer service experience, apply to Beacon Hill Associates today.
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