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HR Service Center Representative (Contract)
Location: Hybrid (1 day onsite per week in Minneapolis, MN; remaining days remote)
Pay Rate: $23-$25/hour
Duration: 6-month contract
About the Opportunity
Candidates must have at least 1 year of experience working in payroll and/or benefits.
Beacon Hill’s client, a large membership-based financial services organization, is seeking an Associate HR Service Center Representative to join their hybird operating HR team. This organization provides financial planning, insurance, investments, and banking services while maintaining a strong focus on community impact and giving.
This role will sit within the HR Service Center and serve as a key point of contact for employees and internal partners, handling high-volume HR inquiries related to benefits, payroll, and HR processes.
Key Responsibilities
- Deliver high-quality customer service by responding to HR-related inquiries via phone and email
- Actively listen and identify both stated and unstated employee needs
- Research and resolve inquiries related to benefits, payroll, and HR systems in a timely manner
- Utilize internal tools, systems, and resources to gather information and provide accurate responses
- Escalate complex or sensitive issues to appropriate HR teams
- Document 100% of interactions in the case management system
- Identify opportunities for process improvements within the HR Service Center
- Assist with HR administrative tasks and special projects
Qualifications
- High school diploma or equivalent required
- Minimum of 1 year of HR experience, with direct experience in payroll and/or benefits
- Strong customer service skills with the ability to prioritize and multitask
- Excellent written and verbal communication skills
- High attention to detail and strong organizational skills
- Ability to thrive in a fast-paced, high-volume environment
- Ability to handle confidential employee information with discretion
Additional Details
- HR Service Center environment (heavy phone and email volume)
- Backfill position supporting ongoing HR operations
- Ideal candidates will have experience handling high-volume HR inquiries
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