Customer Success Representative

We are looking for a proactive, detail-oriented Customer Success Representative to serve as the key liaison between customers and internal teams. This role is centered on relationship management, proactive communication, and delivering a high-quality customer experience.

This is a hands-on position within a fast-paced environment, supporting customers, internal stakeholders, and field teams while helping ensure smooth day-to-day operations.

Key Responsibilities:

• Act as the primary point of contact for customers, providing thoughtful, solution-oriented support
• Build and maintain strong customer relationships, ensuring satisfaction across the full lifecycle
• Manage order coordination within ERP/CRM systems, including entry, updates, and tracking
• Provide proactive updates on orders, timelines, and potential delays to customers and internal teams
• Partner cross-functionally (Sales, Finance, Logistics, Quality) to resolve issues and improve processes
• Support customer onboarding, including account setup and coordination of credit approvals
• Assist with international shipping logistics, including export documentation and customs coordination
• Ensure accuracy of invoicing and partner with Finance on billing-related follow-up as needed
• Maintain clean, accurate customer and order data across internal systems